My Emotional Spin Cycle

Annotated Bibliography

By: Malia Tarayao

March 26, 2005

 

Instructions for this Report

 

 

 

 

 

 

Cognitive Scripts

 

 

Source 1: Cognitive Scripts

Organizational Culture- The Social Inducement System

 

Summary

 

This source has to due with the affects that an organizationÕs culture has on the behavior of its members.  It also talks about how each organization has a unique social structure and each of these structures drive the behaviors that are within each organization.

 

Relevance to the Spin Cycle

 

This is relevant to the spin cycle because it talks about how we develop cognitive scripts from performing the same tasks over and over.  At first, we think about each and every little detail and then eventually we learn to just do these things automatically.  This can be related to the spin cycle in both a positive and a negative way.  If people are using these cognitive scripts when they are doing positive things, it can be a very good thing.  However, if these cognitive scripts are developed while performing tasks that have negativity, then that task will always be associated with being negative.

 

 

Original Source

 

http://www.cba.uri.edu/scholl/Notes/Culture.html

In other word cognitive scripts are like programs (like macros) we store and call upon when certain stimuli are present.  We develop scripts over time by performing a certain task many times (like driving home from work).  The first time we perform a task, we tend to think about every step and deliberate about the many alternative ways we can perform each step.  Over time, as we learn the best way to perform the task, we Òlock inÓ the script, or program, and do not think about each step again.

 

 

 

 

Source 2: Cognitive Scripts

 

Summary

 

This source talks about cognitive scripts and negative attributions.  It talks about cognitive scripts and aggression and how it can come about regardless of the personÕs emotional or physiological state.  Aggressive acts can come from things that we learn as a child and that we take with us into adulthood. 

 

Relevance to the spin cycle

 

Research done on negative attributions shows that people may become angry when they experience something unpleasant that they can connect with a person or event other than themselves that they think could have controlled the course of events. 

 

 

Original Source

 

http://www.has.vcu.edu/RIPP/phil.htm

Two primary examples of negative attributions are related to individual's responses to either "intentional thwarting" or "accidental misdeeds" (Berkowitz, 1994). Both set the stage for aggressive responses. The implications are that prevention efforts should create opportunities for adolescents to do the following on a frequent basis: (a) critically examine negative attributions in response to both intentional thwarting and accidental misdeeds and consider alternative responses; (b) observe non-violent means of conflict resolution; (c) experience the benefits of choosing peaceful options; and (d) mentally rehearse cognitive scripts for pro-social behavior.

 

 

 

 

Source 3: Cognitive Scripts

 

Summary

 

This source talks about how to demonstrate how scripts are developed and how modeling may be used for instruction in management skills, and demonstrate how script development and modeling may be integrated using an articulated instruction format.

 

 

Relevance to the Spin Cycle

 

In goal setting there is motivation and with this motivation there is more to be accomplished.  It is suggested that if a person is the one who is setting the goals, they are more motivated to accomplish these goals rather than those who have goals set for them.  They are also happier with their jobs and become less tired of them.

 

 

Original Source

 

http://66.102.7.104/search?q=cache:L0wAFVYWzjEJ:www.abe.villanova.edu/proc2000/n083.pdf+%22cognitive+Scripts%22+motivation&hl=en&ie=UTF-8

 

In the matter of establishing scripts, Lord and Kernan (1987) report that research and study focused on how tasks should be executed has generally been ignored. They suggest that participation in strategy selection (task strategy) may be critical for motivation and feelings of satisfaction. Lord and Kernan (1987) summarize findings and conclusions of several studies and report that workers who were given more discretion on sequencing work steps and choosing means to ends strategies reported greater job satisfaction and less fatigue (see, for example, Huey, 1993). Further, individuals who participated in setting a performance goal and strategy development performed better and were more satisfied than those who participated in goal setting only. The goals/strategy nexus is a critical feature of the implementation of CBSD.

 

 

 

Source 4: Cognitive Scripts

 

Summary

 

This talks about ÒhabitsÓ that are taken for granted and that we donÕt even realize are Habits.  Cognitive scripts are the routines that are taken to make sense of the events that may be similar in term.  It is the interest in routines and the exploration of the building blocks of routines, the relation to institutions and the mechanisms of routine change.

 

 

Relevance to the Spin Cycle

 

This is relevant to the sip cycle because it talks about how we can be so into these routines and habits that we donÕt even know it.  This is like the spin cycle because itÕs a cycle that we go through everyday of our lives.  However, if we consciously think about it, we will be able to make the decision to break these habits like in the spin cycle we can make the decision to cross over the bridges to positive from negative.

 

 

Original Source

 

http://www.idefi.cnrs.fr/routines/routdiscuss.htm

Change, in which existing routines break down and a search begins to replace them with ones more adept to the new situation. Here Sense making becomes the search for cues by rule following actors. It involves the formation of new cognitive scripts, depending on the typicality of the situation.

 

 

 

 

Source 5: Cognitive Scripts

 

Summary

 

This source talks about our personalities and how they are not just set in stone by the age of 30.  Our personalities are ever changing even as we age.  At it seems as though they may be changing for the better.  The researches of this study have found that as women age, they have less neuroticism, both men and women decline in their openness, and there is little to no change in extroversion.

 

 

Relevance to the Spin Cycle

 

This is relevant to the spin cycle because it talks about change and how people are able to change over time.  It shows that people are able to make the decision about who they are and what they want to be.  This is good because if you know that change is possible, you know that others can change as well as yourself.  This means that if you are negative towards others and the world, you can cross over to being positive by thinking that there is a possibility that there may be some change and things are not hopeless.

 

 

 

Original Source

 

http://www.apa.org/releases/personality.html

WASHINGTON - Do peoples' personalities change after 30? They can, according to researchers who examined 132,515 adults age 21-60 on the personality traits known as the "Big Five": conscientiousness, agreeableness, neuroticism, openness and extraversion.

 

 

 

 

 

 

 

Behavioral Routines

 

 

Source 6: Behavioral Routines

 

Summary

 

This source talks about the school environment.  It acts as a guide for teachers to help them to understand the importance of the social organization of classrooms.  It shows how there are ÒnormsÓ that may be followed without people even knowing why they are being followed.  This just goes to show that we get into the behavioral routines without really knowing the reason for it.

 

 

Relevance to the Spin Cycle

 

This is relevant to the Spin Cycle because it allows us to see that there are these routines that we may get into without even realizing what we are doing or for what reason.  We need to be able to recognize this and then takes action to be able to understand what it is we are doing and what the reason for our actions or behaviors are.

 

 

Original Source

 

http://ed-web3.educ.msu.edu/literacy/papers/social.htm

Like newcomers to any complex cognitive activity, novice teachers gradually internalize both the behavioral routines and the higher order thinking that constitute teaching. As beginners navigate the complexities of classroom life, they commit to memory or routine many of the procedural aspects of classroom survival which previously dominated their attention.

 

 

Source 7: Behavioral Routines

 

Summary

 

This source is basically about being able to help yourself throughout your day or your life in general.  It focuses on the emotions that one experiences throughout daily life.  This definitely reminded me of the emotional spin cycle.

 

 

Relevance to the Spin Cycle

 

This is definitely relevant to the Spin Cycle because it talks about the daily emotions that one experiences and how you are able to deal with these things.  This is implying that there is not just one emotion that you experience throughout your life but there are many emotions that you can experience and that you will experience even over the course of one day, which is the Spin Cycle.

 

 

Original Source

 

http://members.tripod.com/~alternativ_psy/content1.htm

In the early stages of focusing, the only significant improvements one can expect - and succeed in achieving as a reward for diligent work - are only within the domain of one's emotional climate. Long-term results and basic change in the emotional and behavioral routines (habits, temper, long term moods, "personality trends" etc.) are even harder to achieve.

Besides the proficiency in the technique, the more serious objectives require a lot of systematic activity over an extended period of time. These objectives are seldom achieved without weeks and months of diligent use of the various tactics of the technique.

 

 

 

 

 

Source 8: Behavioral Routines

 

Summary

 

This source is all about Theistic Psychology and focuses on health.  It actually talks about the Emotional Spin Cycle that people experience and go through along with the four options and the two bridges.  It talks about both the negative and positive towards others and the world as well as towards the self.

 

 

Relevance to the Spin Cycle

 

This is obviously relevant to the Spin cycle because it even talks about the spin cycle in the source.  It is relevant also because the four options within the emotional spin cycle are the four types of behavioral routines that people can choose.

 

 

Original Source

 

http://www.theisticpsychology.org/books/theistic/ch10.htm

Communication and cooperation require that people overlap to some extent in their habits of feeling, thinking, and acting out. These standardized habit routines of the threefold-self can be categorized into four main types, which are here called "the four options." These are the four types of behavioral routines we can choose to run off at some particular moment in our daily round of activities. It's up to us which we choose at any one time.

 

 

 

Source 9: Behavioral Routines

 

Summary

 

This source talks about the complexities of what happens in schools and the kinds of social and cultural processes involved.  It also asks the question of what is different about learning in schools compared to the family and community settings?

 

 

Relevance to the Spin Cycle

 

This is relevant to the Spin Cycle because it talks about how there is a difference between learning in a school situation as opposed to learning in a home or community setting.  In the spin cycle there are different options of both positive and negative.  We have the ability to make a decision of what we want to be.  No matter which setting or situation we are in, we always have the option to choose positive or negative.

 

Original Source

 

http://content.karger.com/ProdukteDB/produkte.asp?Aktion=ShowAbstract&ArtikelNr=22587&ProduktNr=224249&Ausgabe=225895

Mehan shows the tremendous contribution they have made in furthering our understanding of the complexities of what happens in schools and the kinds of social and cultural processes involved. Most noteworthy in this regard is his pointing to how researchers have been able to 'uncover' the 'interactional machinery' to show how power and culture come into play, how they actually 'work' and are reconstructed in everyday interactions.

 

 

 

 

 

Source 10: Behavioral Routines

 

Summary

 

This source talks about the behavioral routines in the classroom and a teaching situation.  It talks about how times have changes and how we can better the teaching abilities of the present and the future compared to the past.  ÒWhat your grandmotherÕs teacher didnÕt know that your GranddaughterÕs teacher should?Ó

 

 

Relevance to the Spin Cycle

 

This article talks about the training techniques and the teaching techniques that are available today and that teachers didnÕt use in the past.  It relates to the spin cycle because like the spin cycle, it promotes personal control over and personal responsibility for learning.

 

 

Original Source

 

http://www.ciera.org/library/archive/2000-01/art-online-00-01.html

In a very direct sense, we can map the construct of training onto the notion of skill. Skills are behavioral routines that operate, when internalized, with automaticity and a minimum amount of cognitive attention or inspection. While there is a tendency to locate skill learning at a very simple level of operation, many would argue that the concept of skills, and thus skills training, can extend up to complex cognitive processes (e.g., higher-level thinking skills, problem solving skills, and even attitudes).

 

 

 

 

 

Cognitive Appraisal

 

 

Source 11: Cognitive Appraisal

 

Summary

 

This source talks about the cognitive appraisal theories of emotion.  It talks about how it is related to real life situations and the emotions that we may feel.  It shows how we need to figure out how we should feel after interpreting what has just happened.

 

 

Relevance to the Spin Cycle

 

This source talks about how we can either have positive or negative emotions.  It is just like the Spin cycle in that even if there is something good for others, we may have this negative view about it or attitude towards others because of the feelings and emotions we may have towards the world.  We decide what it is we want to feel.

 

 

Original Source

 

http://changingminds.org/explanations/theories/cognitive_appraisal_theories.htm

In the absence of physiological arousal, we decide what to feel after interpreting or explaining what has just happened. Two things are important in this: whether we interpret the event as good or bad for us, and what we believe is the cause of the event.

 

 

 

Source 12: Cognitive Appraisal

 

Summary

 

This source helps to explain Cognitive Appraisal Theory (CAT) in simple terms.  It gives a simple example of how it works with emotions and how they can be interpreted differently.  Not the emotion, but a situation can be seen from different perspectives and therefore produce different emotions in different people.

 

 

Relevance to the Spin Cycle

 

This source shows how cognitive appraisal relates to the spin cycle because it takes into account the threefold self and shows how emotion (affect) can be a function of thinking (cognition). 

 

 

Original Source

 

http://openheartlogic.org/opine.cgi?leaf=cogappr

 

So what is a cue? What is an appraisal?

Here is the standard example:

 

Cue: Joe and Bob are playing football. Joe is a Dolphin and Bob is with the Panther team. The Dolphins win.

 

BobÕs appraisal: He wanted to win, but his team lost. He feels sad.

JoeÕs appraisal: He wanted to win and his team did! He feels happy.

 

*           Relative outcomes?

 

Yes, the objective fact that the Dolphins won is appraised different ways by different people. Emotion is not only feelings. Emotion (or affect) is often a function of thinking (or cognition).

 

 

 

 

 

Source 13: Cognitive Appraisal

 

Summary

 

This source talks about Cognitive Appraisal Theory: A Psychoeducational Model for Connecting Thoughts and Feelings in Multicultural Group Work.  It is used to help people understand otherÕs subjective experiences in multicultural group work.

 

 
Relevance to the Spin Cycle

 

This source talks about the emotions of others and how a group can have these different views on things especially being from different cultures and backgrounds.  There are different subjective experiences that people may have and the emotions that come from them can be positive or negative depending on the persons ability to choose which they want to be.

 

 
Original Source

 

http://niusi.edreform.net/resource/6883

Appraisal theory is a promising area of research in social psychology that attempts to specify the precise links between cognitive evaluations of events and resultant discrete emotions. Such a model is particularly useful in facilitating dialogue among group members about the various ways in which thoughts translate into emotions, and to appreciate the commonalties and differences in these experiences which result from one's cultural and ethnic background.

 

 

 

 

 

Source 14: Cognitive Appraisal

 

Summary

 

This source talks about the basic idea that cognitive appraisal intervenes between experience (perception) and emotion.  The paper is done by someone who had some prejudices against the idea of cognitive appraisal and has since been able to see the ideas and accept how they are able to work so well.

 

 

Relevance to the Spin Cycle

 

I felt that this had a lot to due with cognitive scripts and behavioral routines as well as the spin cycle.  It is interesting to see how all of these were able to just tie into each other.  The emotional Spin Cycle can be applied to every person on a daily basis. 

 

 

Original Source

 

http://www.psyctc.org/netw_spr/net6_1/appraisl.htm

The results tell us about the semantics and logics by which we use language to describe emotions and to rationalize them, but actually tells us little or nothing about "real-time" emotion (the use of computer/electronic media language through this paper intrigued me, it seemed to reflect a faith in an artificial intelligence model, but perhaps also a model in which the generally manipulated and controlled presentation of life experience was being acknowledged). They argue that the interpersonal and social, the interactive sequential, and the instrumental aspects of experience and emotion are ignored by existing cognitive appraisal models and their research methods.

 

 

 

 

 

Source 15: Cognitive Appraisal

 

Summary

 

This source talks about the importance of appraisal of situations and how it may be even more important than most people think it is.  It talks about how the cognitive appraisal has a lot to do with the stress that many people may feel on a daily basis in accordance to their occupation.

 

 

Relevance to the Spin Cycle

 

This shows the relevance to the spin cycle because it talks about how the appraisal of a situation determines how a person sees a certain situation and therefore how that person decides to react to it or how they feel about it in general.  This relates to the spin cycle and the four options that a person has in every situation.  They can deice to be positive or negative towards others and the world or towards the self.

 

 

Original Source

 

http://www.findarticles.com/p/articles/mi_qa3848/is_200206/ai_n9102415

Current research indicates that the way in which an individual appraises a situation may be more important to psychological well-being than the actual presence of stress. Cognitive appraisal is central to the stress and coping processes, for it determines how an event is perceived and therefore operates as an essential mediator between the event and the outcome.

 

 

 

 

 

Emotional Intelligence

 

 

Source 16: Emotional Intelligence

 

Summary

 

This source goes over the basics of emotional intelligence along with the benefits of being emotionally intelligent.  It tells readers what emotional intelligence is, why it is important and the positive impact that it can have on businesses because of an increase in productivity.

 

 

Relevance to the Spin Cycle

 

This source talks about how Emotional intelligence is important to individuals and businesses because when people are thinking more clearly and have a better grip on their emotions, they wonÕt be going through this rollercoaster ride that will decrease their productivity.  I think that it relates to the Spin Cycle because people with emotional intelligence are able to see how to use the bridge technique possibly without even knowing about the technique they are using.

 

 

Original Source

 

http://www.byronstock.com/whatisei1234.html

Emotional Intelligence (EI) abilities have been shown to be critical to individuals' and organizations' success. Developing and using Emotional Intelligence skills offers a set of core abilities that impact many business issues important to individual and organizational success.

 

 

 

 

 

 

Source 17: Emotional Intelligence

 

 

Summary

 

This source talks about emotional intelligence and its importance in the business world.  It talks about how having poor emotional intelligence can put you out of a job even if you are very good at what you do.  It also explains that Emotional Intelligence can be learned and talks about some of the organizations that have launched Emotional Intelligence training.

 

 

Relevance to the Spin Cycle

 

This is relevant to the Spin Cycle because it shows the negative side of things.  The poor emotional intelligence that was illustrated in this source exemplifies the negative towards others and the world option. 

 

 

Original Source

 

http://www.refresher.com/!emotionalintel.html

Paul was one of the youngest CEOs in the banking industry. Through PaulÕs leadership, his bank was the 3rd highest in the nation for asset performance. He was shocked when the board of directors demanded his resignation. His shortcoming was poor emotional intelligence. Paul had tried to force out employees he did not like, selectively invited employees to social events, played favoritism with choice assignments and unfairly divided the workload. The Board of Directors had challenged Paul on several occasions regarding his treatment and management of employees but Paul never changed his behaviors.

 

Six months after PaulÕs forced resignation, the federal government hired him to turn around a failing savings and loan. Paul, as the new CEO and president, took the institution public and within four years had created a model turnaround with $1.5 billion in assets. However, once again Paul was confronted by the Board of Directors for his management style. Paul was only 41 years old when he was forced from the corporate world because of his inappropriate interpersonal skills.

 

 

 

 

Source 18: Emotional Intelligence

 

 

Summary

 

This source talks about the benefit of being emotionally intelligent.  It gives actual percentages about how much more productive certain people are at different levels of complexity of a job. 

 

 
Relevance to the Spin Cycle

 

This shows the relevance to the spin cycle because and emotionally intelligent person is more likely to be positive and stay positive.  If they do end up on the negative side of the spectrum, they are better able to control their emotions and choose to cross over to the positive side. 

 

 
Original Source

 

http://www.coloringtherapy.com/emotional_intelligence_business.htm

Top Performers are More Productive É and itÕs emotional competence that makes them that way:

In jobs of medium complexity (sales clerks, mechanics), a top performer is 12 times more productive than those at the bottom and 85 percent more productive than an average performer.  In the most complex jobs (insurance salespeople, account managers), a top performer is 127 percent more productive than an average performer (Hunter, Schmidt, & Judiesch, 1990).  Competency research in over 200 companies and organizations worldwide suggests that about one-third of this difference is due to technical skill and cognitive ability while two-thirds is due to emotional competence (Goleman, 1998).  In top leadership positions, over four-fifths of the difference is due to emotional competence.

 

 

 

 

Source 19: Emotional Intelligence

 

 

Summary

 

This source helps to show how you can boost your emotional intelligence by way of a self-assessment and mastering the self-awareness tools that they offer.  It talks about how if you use the tools they offer it will ensure you to increase your performance in leadership functions.

 

 

Relevance to the Spin Cycle

 

It talks about the emotionally intelligent decision-making and problem solving techniques; which to me showed a part of the emotional spin cycle.  It showed how there are decisions that have to be made and that these decisions will be able to make or break you.  If you decide to stay on the positive side or the negative side is up to you and your emotional intelligence.

 

 

Original Source

 

http://www.iqpc.com/cgi-bin/templates/document.html?document=51783&event=6667&topic=235

Decisions rule our lives, yet emotions cloud our ability to think clearly. Tried and tested EQ problem-solving and decision-making techniques are vital for your success as a leader as this will enable you to achieve your organisational objectives and avoid disasters. Disasters donÕt just happen Ð they evolve from a series of unsolved problems. You need to identify the decision-making techniques that work for you and produce positive results.

 

 

 

 

Source 20: Emotional Intelligence

 

 

Summary

 

This source talks about the emotional intelligence that people need in order to become good leaders.  It talks about the different kinds of leaders and how emotional intelligence is a big part of being a good leader.  There are four domains of emotional intelligence that are related to leadership competency.

 

 

Relevance to the Spin Cycle

 

This relates to the spin cycle because there are two parts to the competency, there is personal competency and social competency.  This is sort of like the Blue and the Red options.  The Òtowards selfÓ (blue) and the Òtowards others and the worldÓ (Red).  Personal Competence covers self-awareness and self management while Social competence covers Social Awareness and relational Management.

 

 

Original Source

 

http://www.businesslistening.com/primal-leadership-2.php#emotional-intelligence-leadership-competencies

Primal Leadership authors Goleman, Boyatzis and McKee identify four emotional intelligence "domains" which bridge 18 leadership "competencies," the majority of which depend upon skills in listening to one's self and to others.

 

 

 

 

 

Bibliography

 

 

Source 1:

Organizational Culture- The Social Inducement System

Richard W. Scholl, Professor of Management, University of Rhode Island

Revised: April 12, 2003

Date accessed:  March 21, 2005

http://www.cba.uri.edu/scholl/Notes/Culture.html

 

 

Source 2:

Philosophy: Rational

Dr. Albert D. Farrell

Dr. Aleta L. Meyer

Date Accessed: March 21, 2005

http://www.has.vcu.edu/RIPP/phil.htm

 

 

Source 3:

COGNITION, SCRIPTS, AND CASE-BASED SKILL DEVELOPMENT

Paul R. Lyons, Frostburg State University

Date Accessed: March 21, 2005

http://66.102.7.104/search?q=cache:L0wAFVYWzjEJ:www.abe.villanova.edu/proc2000/n083.pdf+%22cognitive+Scripts%22+motivation&hl=en&ie=UTF-8

 

 

 

Source 4:

Routines

Nathalie Lazaric and Markus Becker

Date Accessed: 

http://www.idefi.cnrs.fr/routines/routdiscuss.htm

 

 

 

Source 5:

Personality is not set by Age 30

Sanjay Srivastava, Ph.D.

Date Accessed: March 21, 2005

http://www.apa.org/releases/personality.html

 

 

 

Source 6:

SOCIAL ORGANIZATION OF  CLASSES AND SCHOOLS

Susan  Florio-Ruane

Date accessed: March 22, 2005

http://ed-web3.educ.msu.edu/literacy/papers/social.htm

 

 

 

Source 7:

Psychological Freedom Now

Ilan Shalif (Ph.D.)

Date Accessed: March 22, 2005

http://members.tripod.com/~alternativ_psy/content1.htm

 

 

 

Source 8:

Theistic Psychology

By: Leon James

Date Accessed: March 22, 2005

http://www.theisticpsychology.org/books/theistic/ch10.htm

 

Source 9:

Human Development

What's Different about Learning in Schools as Compared to Family and Community Settings?

 Ruth Paradise

Date Accessed: March 22, 2005

http://content.karger.com/ProdukteDB/produkte.asp?Aktion=ShowAbstract&ArtikelNr=22587&ProduktNr=224249&Ausgabe=225895

 

 

 

Source 10:

Online@Ciera

Reading Teacher Education in the Next Millennium:

What your grandmother's teacher didn't know that your granddaughter's teacher should

James Hoffman and P. David Pearson

Date Accessed: March 22, 2005

http://www.ciera.org/library/archive/2000-01/art-online-00-01.html

 

 

 

Source 11:

Changingminds.org

Cognitive Appraisal Theories of Emotion

N. Frijda

Date Accessed: March 23, 2005

http://changingminds.org/explanations/theories/cognitive_appraisal_theories.htm

 

 

Source 12:

Open Heart Logic

Joshua Nathaniel Pritikin and William Lawrence Jarrold.

Date Accessed: March 23, 2005

http://openheartlogic.org/opine.cgi?leaf=cogappr

 

 

 

Source 13:

National Institute for Urban School Improvement

Cognitive Appraisal Theory: A Psychoeducational Model for Connecting Thoughts and Feelings in Multicultural Group Work

McCarthy, Christopher, Mejia, Olga L., Liu, Hsin-tine Tina, Durham, Ama C.

Date Accessed: March 23, 2005

http://niusi.edreform.net/resource/6883

 

 

Source 14:

Appraisal

NETWORK: Newsletter of the Society for Psychotherapy Research

Chris Evans

Date Accessed: March 23, 2005

http://www.psyctc.org/netw_spr/net6_1/appraisl.htm

 

 

Source 15:

Find Articles

cognitive appraisal, negative affectivity and psychological well-being

Joseph Oliver and Paula Brough

Date Accessed: March 23, 2005

http://www.findarticles.com/p/articles/mi_qa3848/is_200206/ai_n9102415

 

 

Source 16:

Emotional intelligence

Byron Stock & Associates

Date Accessed: March 24, 2005

http://www.byronstock.com/whatisei1234.html

 

 

 

Source 17:

Your Career and Emotional Intelligence

by Freda Turner, Ph.D.

Date Accessed: March 24, 2005

http://www.refresher.com/!emotionalintel.html

 

 

 

Source 18:

Coloring Therapy

The Business Case for Emotional Intelligence

Date Accessed: March 24, 2005

http://www.coloringtherapy.com/emotional_intelligence_business.htm

 

 

Source 19:

Short Course - Emotional Intelligence Ð The EQ Leadership Roadmap

An Intensive And Practical, 2-Day Leadership Course

Glenhove Conferencing, Houghton, Gauteng

Date accessed: March 24, 2005

http://www.iqpc.com/cgi-bin/templates/document.html?document=51783&event=6667&topic=235

 

 

 

Source 20: 

Primal Leadership and the Role of Listening in Emotional Intelligence, Part II

Bruce Wilson

Date Accessed: March 24, 2005

http://www.businesslistening.com/primal-leadership-2.php#emotional-intelligence-leadership-competencies

 

 

 

 

Class Home Page: http://www.soc.hawaii.edu/leonj/leonj/leonpsy22/classhome-g22.htm

 

 

My Home Page: http://www.soc.hawaii.edu/leon/409as2005/tarayao/home.htm