MAYER – SALOVEY - CARUSO

EMOTIONAL INTELLIGENCE TEST

 

Report For: MELANIE MARCIEL

 


ABOUT THE MSCEIT

 

What the MSCEIT Measures

 

Emotional intelligence is “the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth (Mayer & Salovey, 1997)This is an ability model of emotional intelligence.  John (Jack) Mayer and Peter Salovey define emotional intelligence as the ability to reason with, and about, emotions.  For them, emotional intelligence combines feelings with thinking, and thinking with feelings.   This model describes four, related abilities:

 

Identifying Emotions – we need to be aware, but also, to be accurate in identifying how we, and others, feel.  This is critical as emotions contain information about ourselves, other people and the world around us.

 

Using Emotions to Facilitate Thought – our emotions influence both what we think about, and how we think. 

 

Understanding Emotions – we can figure out why we feel a certain way and how these feelings will change over time.

 

Managing Emotions – since emotions contain data or information, we need to stay open to this information, and use it to help us make good decisions. 

 

The MSCEIT is an Ability Measure of Emotional Intelligence.  This means that you can get a low score on the MSCEIT, but through hard work and effort you can behave in an emotionally-intelligent manner.  Conversely, you can get a high score on the MSCEIT but not utilize the emotional abilities which you possess.

 

Your MSCEIT Scores are reported using five levels of feedback Develop This Ability, Consider Developing This Ability, A Competent Score, Skilled in this Ability Area, Expertise in this Ability Area.

 


Summary for Melanie Marciel

 

The MSCEIT has a Total score, four basic, ability scores, and eight task scores. Ability scores are reported as: Develop, Consider Developing, Competent, Skilled, or Expert. Each of these four abilities is measured using two tasks, reported as: Develop, Competent, or Skilled.

 

Ability Scores

 Develop

Consider Develop-ing

Comp-           etent

  Skilled

 Expert

  

Total Emotional Intelligence

 

 

 

 

 

  

Identifying Emotions

 

 

 

 

 

 

Task Scores

Develop

Comp-

etent

Skilled

 

Faces Task

 

 

 

 

Pictures Task

 

 

 

 

Using Emotions

 

 

 

 

 

 

Facilitation Task

 

 

 

 

Sensations Task

 

 

 

 

Understanding Emotions

 

 

 

 

 

 

Changes Task

 

 

 

 

Blends Task

 

 

 

 

Managing Emotions

 

 

 

 

 

 

Management

 

 

 

 

Relationships

 

 

 

 

Your total MSCEIT score was in the Consider Developing range.  This score indicates that you may want to consider the accuracy of your emotional perceptions and the effectiveness of your emotion-based decisions.

 

But as with any test, the MSCEIT is just one way of estimating your ability.  A person who gets a score that is lower than they expected may have a high level of emotional skill, or they may not as a different set of tasks or questions may yield higher test scores.  The MSCEIT is measuring your underlying EI ability - if this ability is lower than expected, perhaps you have worked very hard to develop emotional knowledge and skills.

 

You will also learn that the term 'Emotional Intelligence' has come to mean many different things. To some  people, emotional intelligence consists of traits such as optimism or social skills or being a 'nice guy'.  It is very important to stress that the MSCEIT is based upon the four-ability model of emotional intelligence. Thus, you may be optimistic and extraverted, but have lower emotional intelligence as defined by the model and as measured by the MSCEIT.

 

Another reason for your score being unexpected is that you might be good at staying open to, processing and utilizing certain emotions, but not all emotions.  That is, maybe you do a great job with certain emotions (such as happiness) but find it hard to stay open to other feelings (such as sadness).

 

This report next describes the MSCEIT, how it is scored, and provides a list of suggestions and recommendations. 
THE MSCEIT

 

MSCEIT Scoring

 

The MSCEIT is an ability test.  This means that there are better, and worse, answers on the MSCEIT.  Consider the part of the MSCEIT where you were asked to identify the emotions expressed in a photo of a person.  That person is feeling a certain way, and the MSCEIT gauges your ability to accurately identify that person’s emotions.  In some cases, there is a single correct answer.  The idea of there being right and wrong answers when it comes to emotions is an odd one for some people.  However, it is very important to state that not all emotion-based problems have right or wrong answers!  The MSCEIT questions are measuring a certain set of emotional skills, where there is a way to rate the quality of the response.

 

The MSCEIT Questions

 

The MSCEIT is in some ways like a standard intelligence test.  Many intelligence tests ask you to solve puzzles, build with blocks, or remember numbers.  Yet, these tests tend to yield accurate measures of one's ability to learn.

 

As an ability test, some of the MSCEIT questions were quite different from questions on other tests you have taken.  Parts of the test may not appear to be directly relevant to the work that you do.  There are test items that may seem strange and unusual, especially those involving pictures and relating feelings to other senses.  

 

These different components of the test were chosen because they provide a stable measure of emotional abilities.  The MSCEIT measures abilities in direct as well as in indirect ways.  Several published research studies indicate that the MSCEIT provides a reliable measure of emotional skills that are related to various aspects of performance in work, school, and home settings. 

 

 

The Skills the MSCEIT Measures

 

The MSCEIT measures a person’s emotional intelligence.  It divides emotional intelligence into four, related abilities or skills. 

 

Ability

Question Types

How the Ability May Be Used

Test Sections

Accurately identify emotions in people and objects

Identify emotions in faces, landscapes, and designs.

"Read" people's moods for feedback. 

Faces, Pictures

Generate an emotion and solve problems with that emotion

How moods impact thinking; relating feelings to thoughts

Creating the right feeling to assist in problem solving, communicating a vision, leading people. 

Facilitation, Sensations

Understand the causes of emotions

Multiple choice emotion vocabulary questions.

Being able to predict how people will emotionally react.

Changes, Blends

Stay open to emotions and blend with thinking. 

Indicate effectiveness of various solutions to problems.

Integrate emotion and thought to make effective  decisions.

Emotion Management, Emotional Relations

 

The MSCEIT yields several test scores.

 

Ability Scores

·        Perceiving (Identifying) Emotions

·        Using Emotions

·        Understanding Emotions

·        Managing Emotions

 

Specific Task Scores

 

Each of these four abilities is measured in two different ways by the MSCEIT.  These sub-sections of the MSCEIT are called tasks.  There are eight such tasks:

·        Identifying Emotions - Faces and Pictures

·        Using Emotions - Facilitation and Sensations

·        Understanding Emotions - Changes and Blends

·        Managing Emotions - Emotion Management and Emotional Relations

 

How To Interpret Your MSCEIT Results

 

In developing the MSCEIT, we examined several different ways to score the answers.  We can compare your answers to those of experts on emotions, to other people's ratings and also to the person involved in the situation you read about.   Your scores are the result of comparing your test answers to those of emotions experts. 

 

You may wonder how we can score emotions.  You may also wonder if there is one best, or correct, way to feel.  The answer is that there is not a single way to feel. What this means is that, in general, there is no single, best answer for these test items.  Instead, your responses are compared to a range of possible answers.  In other words, you might get points towards a higher score whether you rated a face as a “5” or a “4” on happiness.

 

Once we have a score for each part of the MSCEIT, we need a way to indicate what your level of skill is in each area, compared to other people.  The MSCEIT was standardized on a very large sample of people (5,000), with the results being statistically weighted to be representative of the adult population of the United States (in terms of age, gender, and ethnicity).

 

Your MSCEIT scores are reported using the following scale:

 

 

Ability / Task

 Develop

Consider Develop-ing

Comp-           etent

  Skilled

 Expert

 

 

 

 

 

 

Develop This Ability

 

 

 

 

 

Consider Developing This Ability

 

 

 

 

 

A Competent Score

 

 

 

 

 

Skilled in this Ability Area

 

 

 

 

 

Expertise in this Ability Area

 

 

 

 

 

 

We provide you with a score range in order to help you interpret your test results.  This score range is an estimate of your actual ability.

 

Develop This Ability: You may have some difficulty in this area.  It would be helpful to enhance your skills and knowledge.

 

Consider Developing This Ability: While this is not a strength, you can consider enhancing this skill area if it is important part of your daily life.

 

A Competent Score: You have sufficient skill to perform in this area with some degree of success.

 

Skilled in this Ability Area: This is an area of strength for you.

 

Expertise in this Ability Area: This may be a highly-developed area of expertise, and suggests that you have great potential in this area.

 

Your Scores In Context

 

It is critical to remember that every psychological test has error associated with their results.  Always remember: No test is perfect!  Test scores reflect the person’s ability as well as many other factors. Emotional intelligence is one of hundreds of parts of our personality.  Is it the most important predictor of success in life or work?  Research conducted using the MSCEIT indicates that emotional intelligence does play a role in certain areas of life, but not in all areas (nor does it predict anywhere near 80% of the variance in life outcomes, as some have claimed).

 

We believe that you can acquire new skills and new knowledge.  Therefore, if you want to improve one of your emotional intelligence abilities, you may be able to do so. We urge you to use this report in an emotionally-intelligent manner.  Try to remain open to this information and feedback and use it as a helpful, productive and positive growth experience. 


YOUR OVERALL MSCEIT SCORE

 

An overall MSCEIT score is a handy summary of your results.  Here is how you scored on the MSCEIT.

 

YOUR OVERALL SCORE

 Develop

Consider Develop-ing

Comp-           etent

  Skilled

 Expert

  

Emotional Intelligence

 

 

 

 

 

 

Your total score was in the Consider Developing range.  This score indicates that you may want to consider the accuracy of your emotional perceptions and the effectiveness of your emotion-based decisions.  Here are your MSCEIT results for the four abilities:

 

YOUR ABILITY SCORES

 Develop

Consider Develop-ing

Comp-           etent

  Skilled

 Expert

  

Identifying Emotions

 

 

 

 

 

 

Using Emotions

 

 

 

 

 

 

Understanding Emotions

 

 

 

 

 

 

Managing Emotions

 

 

 

 

 

 

Your score for Identifying Emotions was in the Consider Developing range.  Perhaps you may not read people accurately at times, or miss certain expressions or non-verbal signals?  You might selectively attend to emotional signals.

 

Your score for Using Emotions was in the Develop range.  You probably found much of this part of the MSCEIT to be difficult or unclear. It’s possible that you can understand others, but you may not feel what other people feel.

 

Your score for Understanding Emotions was in the Competent range.  You usually are able to understand why people feel the way they feel.  You can describe feelings using emotional vocabulary.

 

Your score for Managing Emotions was in the Competent range. You can stay open to your feelings and use them in combination with your thinking.

 

Next, we’ll discuss each of your four ability scores in greater depth.
IDENTIFYING EMOTIONS RESULT

 

YOUR ABILITY SCORE

 Develop

Consider Develop-ing

Comp-           etent

  Skilled

 Expert

 

Identifying Emotions

 

 

 

 

 

 

You scored in the Consider Developing range.  Some possible interpretations of your score include:

 

Another way to help you further understand your results is to review the following questions:

  • Are you always aware of your emotions?
  • Do you pay attention to other’s moods?
  • Are you surprised when people say how they feel?
  • Do you over-analyze situations?  Do you sometimes read too much into people?
  • Do you sometimes give people the benefit of the doubt and not ascribe negative feelings to them?
  • Ever wonder how people feel?

 

To enhance this area, your first step is to monitor your awareness of the emotional environment.  Ask yourself whether you attend to emotions, or whether you consider this source of information to be extraneous.   You might need to simply become aware of the emotions around you, and remember that a great deal of emotion is communicated through facial expression.

 

Once you are paying attention, you’ll need to process the information you are obtaining.  You can look at how a person’s expression changes.  Note things such as whether the person is smiling a real smile, or whether they are forcing a smile.  A forced smile can be noted by the lack of crow’s feet around the eyes.  In a social situation, you also have tone of voice, gestures, and eye contact to better understand how the person feels.

 

Finally, you might want to check out your impressions with the other person when accuracy of this information is important.  You can ask questions such as ‘did you really agree with that presentation?’, ‘you seem satisfied with that outcome, is that correct?’, and so on.

 

More About Identifying Emotions: The ability to accurately recognize emotions is the most basic emotional intelligence skill.  This basic aspect of emotional intelligence involves recognizing and correctly identifying emotion in people and the world around you.  Identifying emotions is important because the better the emotional read you have on a situation, the more appropriately you can respond. 

 

Performance on this ability involves attention to, and awareness of, emotions.  But, simple awareness is not enough: you must also have the ability to discern between sadness and fear, anger and disgust.  Beyond that, the degree to which fear, anger or happiness is present must be determined.

 

 


USING EMOTIONS

 

YOUR ABILITY SCORE

 Develop

Consider Develop-ing

Comp-           etent

  Skilled

 Expert

 

Using Emotions

 

 

 

 

 

 

You scored in the Develop range.  Some possible interpretations of your score include:

 

One way to help you further understand your results is to review the following questions:

  • Do you easily change your feelings?
  • Are you able to feel what the other person was feeling?  (Not understand them or their feelings, but to get into the same mood as them?)
  • Do you psych yourself up?
  • Do you bring yourself down?
  • Do you excite a group of people?
  • Do you get into other people's head and heart?
  • Do you grab people's attention?
  • Does your thinking reflect your feelings?

 

Chances are, you are a logical, down to earth and rational problem solver.  Perhaps you have a tough time letting go and using your imagination.  You may feel uncomfortable with this whole process.  That’s fine, but realize that at times the best use of your brain is not to block out your feelings, but to use them to inspire you.

 

Your moods can influence the way you think, remember and make decisions.  These effects can be quite subtle.  In order to generate moods that help you think and understand better you can find memories that you have of various real, or imagined, events where you experienced a certain emotion.  If you can later tap into these memories your feelings may change to be in sync with the remembered event.

 

More About Using Emotions (to Facilitate Thought)

 

Your Using Emotions score is the ability which allows you to employ your feelings to enhance the cognitive system (thinking) and, as such, can be harnessed for more effective problem-solving, reasoning, decision-making, and creative endeavors.  Of course, cognition can be disrupted by emotions, such as anxiety and fear, but emotions also can prioritize the cognitive system to attend to what is important and even focus on what it does best in a given mood.

 

Emotions also change the way we think, creating positive thoughts when a person is happy, and negative when the person is sad.  These changes in viewpoint force us to view things from different perspectives.  Such shifting viewpoints may foster creative thinking.    


UNDERSTANDING EMOTIONS

 

YOUR ABILITY SCORE

 Develop

Consider Develop-ing

Comp-           etent

  Skilled

 Expert

 

Understanding Emotions

 

 

 

 

 

 

You scored in the Competent range.  Some possible interpretations of your score include:

 

One way to help you further understand your results is to review the following questions:

  • Do you correctly answer emotional what-if questions?
  • Are your analyses of people usually on-target?   
  • Do you employ your emotional knowledge to help you figure people out?
  • Do you describe emotions in a rich manner?
  • Are you a good judge of others?

 

Your score on Understanding Emotion suggests that you have a good understanding of emotional transitions.  You can also describe emotions and the difference between them.  There are certainly emotions that you struggle to understand, or to describe.  You might want to attend more carefully to subtle differences between similar emotion words.

 

More About Understanding Emotion

 

Understanding emotions means being able to think accurately about emotions.   It involves being able to connect situations with certain emotions.  It also involves knowing that it is possible to feel several, possibly conflicting feelings in certain situations.    Understanding what leads to various emotions is a critical component of emotional intelligence.  For instance, annoyance and irritation can lead to rage if the cause of the irritation continues and intensifies.  Knowledge of how emotions combine and change over time is important in our dealings with other people and in enhancing our self understanding.

 


MANAGING WITH EMOTIONS

 

YOUR ABILITY SCORE

 Develop

Consider Develop-ing

Comp-           etent

  Skilled

 Expert

 

Managing Emotions

 

 

 

 

 

 

You scored in the Competent range.  Some possible interpretations of your score include:

 

One way to help you further understand your results is to review the following questions:

  • Do you go with your gut?
  • Do you use your feelings as a guide?
  • Are you good at influencing others?
  • Do your decisions end well?
  • Do you provide sound, psychologically-minded advice to others?

 

Your score in this area means that you can resolve conflict and you can process emotions, rather than be scared by them.  You have the basis for an important technical skill that you can apply to working and relating to others, and managing your own emotions to enhance the quality of your life.  

 

It’s possible that you are uncomfortable with certain emotions, such as joy or anger.  When you are feeling one of these strong emotions, perhaps you try to disengage from that feeling.  One way to enhance this area is for you to become aware of the degree to which you are engaging various emotions, and whether there is indeed a difference between your openness to various emotions.

 

More About Managing With Emotion

 

Managing with emotions means you feel your feelings, and then use them in a judicious way, rather than acting on them without thinking.  

 

For instance, anger, like many emotions, is a misunderstood emotion.  Anger is not necessarily a bad thing to feel.  In fact, it is anger which helps us to overcome adversity, bias and injustice.  Anger arises when we feel frustrated, cheated or taken advantage of.  Yet, anger, if left to itself, can blind us and cause us to act in negative, or antisocial ways.

 

Managing With Emotions measures your ability to feel the emotion, no matter what the emotion may be, but to then combine thinking with this emotion in order to make the best possible decisions and take the most effective actions.  This ability works with the emotion of anger, but also with all other emotions.

 

 


SPECIFIC MSCEIT TASK SCORES FOR MELANIE MARCIEL

 

Task scores sometimes are helpful in better understanding your test results.  This section of your report describes the nature of each of these tasks, the basis for designing the task items, and then lists your score.

 

As task scores are subject to much more variability than are the four ability scores, we report task scores using just three feedback levels.  A Possibly Develop score indicates that you might evidence lower ability in this area than others.  (Similar to the Develop and Consider Developing scores.)  The next level of scores is a Competent Score, suggesting that you likely possess enough of this ability to perform the task. (Similar to the Competent score.)  Finally, a score in the Skilled range indicates that this might be an area of expertise for you.  (Similar to the Skilled and Expert scores.)

 

Score

Develop

Competent

Skilled

Possibly Develop

 

 

 

 

 

Competent

 

 

 

 

 

Skilled

 

 

 

 

 

 

 

Identifying Emotions Task Score Results

 

Faces Task:  In this task, you are asked to indicate how likely it is that each emotion listed is present in a photograph of a person’s face.  It measures your ability to accurately identify how people feel based upon facial expression alone.

 

Basis for Task: Social communications requires accurate perception of content, as well as tone and non-verbal signals such as posture and facial expression.  This task measures a person’s ability to decode emotion when only facial expression information is available.  It is a very basic-level process. 

 

Your Faces Task Score

 

Score

Develop

Competent

Skilled

 

Faces Task Score

 

 

 

 

 

 

What Your Score Suggests: You scored in the Possibly Develop range on this task. You might not attend to emotions.  Perhaps you filter certain emotions out of your awareness. Another possibility is that you might have thought about whether it was possible for the person to feel a certain way.  We really are asking people how likely it is for the person to feel a certain way.  Did you construct scenarios where it was possible for each emotion to occur?  Do you read people well when you have some context, such as tone of voice, background information, or posture?  This task only gives you very limited visual information.

 

Pictures Task: There is emotion in art - whether it be a movie, a piece of music, a poem, or a scene.  The ability to correctly identify emotions in others is related to the ability to identify emotion in objects as well.  This task asks you to identify the emotions that are conveyed by various  pictures and designs.  It is not asking about your own, unique reaction to them. 

 

Basis for Task: Some people wonder how landscapes or pictures convey emotion.  Yet, most people are aware that different textures, colors and designs move us in different ways.  Landscape photographs likewise have textures, patterns, and colors. 

 

Do objects have emotions? No, but they can communicate emotions.  This is in part what the science of aesthetics tries to determine.  Aesthetics is the study of art and objects.

 

Considered to be a philosophical science, aesthetics tries to understand and evaluate objects and to make structured decisions and judgments about these objects.  One approach to aesthetics, called emotionalism, views art objects as conveying ideas, but also moods and feelings.

 

Your Pictures Task Score

 

Score

Develop

Competent

Skilled

 

Pictures Task Score

 

 

 

 

 

 

What Your Score Suggests: You scored in the Competent range on this task. Like music, designs, or visual art, also communicate emotion. This task may have seemed somewhat difficult to you, but you were generally accurate when you indicated what emotions the designs expressed.

 

Using Emotions Task Score Results

 

Sensations Task: In this task you were asked to indicate how various emotions feel by identifying and  describing the direction and degree of various physical sensations or feelings that accompany that emotion.  (For example, “Does happiness feel warm, cold, sharp, or soft?”) Although it may seem unusual, one of the best ways to describe your internal feelings is to compare them to other sensations. 

 

Basis for Task: Published research suggests that this task is related to the ability to feel what others feel.   That’s because primary emotions are accompanied by a set of physiological changes and reactions.  Anger has a very different set of physiological changes associated with it than does happiness.  If you are able to actually generate an emotion you should be able to also generate some of these same physiological reactions.

 

Your Sensations Task Score

 

Score

Develop

Competent

Skilled

 

Sensations Task Score

 

 

 

 

 

 

What Your Score Suggests: You scored in the Possibly Develop range on this task. It may be that you found this to be a difficult, or a different, sort of task.  You may block out emotions, or have a hard time processing them.  Perhaps you are very practical and concrete and find it hard to imagine things?  Yet, emotions have underlying feelings associated with them, and being able to feel these sensations can help you to better understand yourself, and others.  

 

Facilitation Task: How people feel influences how they think and make decisions.  This set of questions measures your ability to determine how different moods impact thinking and decision making.  You were asked to indicate how effective different emotions are in helping you to solve a specific problem.  (For example, “How helpful are each of the following moods when you are making plans for a picnic: a) happiness; b) frustration; c) surprise; d) fear”.) 

 

Basis for Task: There is a large body of emotions research on how emotions influence perception and judgment.  People in different moods see and decide in part based upon that mood.  Emotion and thought are intertwined, and decision making does not, and cannot, occur in the absence of emotion.

 

Your Facilitation Task Score

 

Score

Develop

Competent

Skilled

 

Facilitation Score

 

 

 

 

 

 

What Your Score Suggests: You scored in the Possibly Develop range on this task. You may not believe that how you feel has any impact on how you think and what you think about.  Or, your ideas of what works may apply uniquely to you, and not to people in general.  It might be helpful if you become aware of how you, and others, feel, and gauge how these feelings influence decisions and judgements. 

 

Understanding Emotions Task Score Results

 

Changes Task: This section measures your ability to understand how emotions change and alter over time.  These test items are multiple-choice questions.  (For example, “When anger intensifies, it turns into: a) rage; b) frustration; c) sadness; d) joy”.) 

 

Basis for Task: Emotions have their own moves just like pieces on a chess board.  Emotions arise from certain causes, and they develop and change in a set way.  This task measures your knowledge of emotions and how they change and develop.

 

Your Changes Task Score

 

Score

Develop

Competent

Skilled

 

Changes Task Score

 

 

 

 

 

 

What Your Score Suggests: You scored in the Competent range on this task. It looks like you have a good enough understanding of emotions and their causes.  You probably have some insight into people and can figure out what will happen next in terms of how people will feel, although there may be certain emotions that you find difficult to predict.

 

Blends Task: Emotions are complex, and people can experience a combination of different emotions.  This multiple-choice section taps your knowledge of complex emotions people may experience.  (For example, “Optimism is a combination of: a) happiness and anticipation; b) fear and sadness; c) happiness and joy; d) sadness and happiness”.) 

 

Basis for Task: Just as emotions follow a set of moves, there are simple and complex emotions.  Emotions theory might not specify combinations of emotions with the accuracy of chemistry, but we know a lot about how simple emotions combine to form more complex and sometimes subtle emotions.

 

Your Blends Task Score

 

Score

Develop

Competent

Skilled

 

Blends Task Score

 

 

 

 

 

 

What Your Score Suggests: You scored in the Competent range on this task. You seem to be able to grasp and describe emotional information.  You have some emotional insight.  Your emotional vocabulary is fairly well-developed.  

 

Managing Emotions Task Score Results

 

Emotion Management Task: There are different ways to cope with situations, and some coping strategies are more effective than others.  This task presented you with a hypothetical situation involving a personal emotional situation (an intra-personal, or emotion self-management situation). 

You were asked to indicate the effectiveness of various emotional strategies in achieving a specific outcome.  (For example, “Debbie returned from vacation feeling happy and content.  How effective would each of the following actions be in maintaining this mood? a) start to think about her next, fun vacation; b) review her monthly expenses; c) unpack and do the laundry”.) 

 

Basis for Task: There is a good deal of research on emotion management and regulation.  Some actions, while common or popular, simply don't work that well. 

 

Your Emotion Management Task Score

 

Score

Develop

Competent

Skilled

 

Emtl Management

 

 

 

 

 

 

What Your Score Suggests: You scored in the Competent range on this task. You generally stay open to emotions and you are often able to choose strategies that will include this important feelings-based data.  You may not always include such data, or have a harder time staying open to  certain emotions.  

 

Emotional Relationships Task: Emotional Relationships tests your ability to get to a certain emotional outcome in inter-personal situations (involving two or more people).  Effective strategies are those that result in the desired outcome, for both individuals.  (For example, “Jane was asked to lead a new project team that Joe wanted to be in charge of.  How effective would each of the following actions be in getting Joe to cooperate with Jill: a) Jill recognizes Joe’s feelings but requests his help ; b) Jill threatens to fire Joe if he does not help the team; c) Jill points out Joe’s many weaknesses to the team”.)  

 

Basis for Task: There are better and worse ways to handle other people.  We have a good knowledge base of what is effective in determining certain outcomes, and what doesn't work that well.

 

Your Emotional Relationships Task Score

 

Score

Develop

Competent

Skilled

 

Emtl Relationships

 

 

 

 

 

 

What Your Score Suggests: You scored in the Competent range on this task. You generally stay open to feelings and encourage others to do the same.  You use these feelings as information to help you make reasonably effective decisions for others.

 

 

CONCLUSIONS

 

How To Use Your MSCEIT Results

 

Emotional intelligence can be defined and measured as an intelligence, or as a set of abilities.  The MSCEIT provides you with an estimate of these emotional skills. Tests like the MSCEIT are designed to help people learn more about themselves and to better understand their strengths. 

 

Remember that emotional intelligence is just one part of who you are, and that there are many other parts of your personality that are perhaps just as important, or more important, than emotional intelligence.

 

Read People More Accurately - You might not ‘read’ people accurately.  There are a few things you can consider to help you to get a better read on others.  The first strategy is to be aware of emotions in yourself and in others.  But awareness alone doesn’t guarantee the accuracy of an emotional read.  So, when you are speaking with others, note that people express emotions in direct and indirect ways.  Facial expressions provide a lot of important clues to how a person feels.  It’s important to observe changes in expressions as many people try to hide or cover up their true feelings.  You can also try to determine whether the expression matches the tone of voice and the words being used.  In many situations,  people send inconsistent verbal and visual messages, especially when they are uncomfortable about directly expressing a feeling.  An example would be an employee who, when asked by her boss to work over the weekend, says, ‘no problem’ while tightening her lips and frowning ever so slightly.  When making sense of such discrepancies, the key is not to get caught up in the words, but also to be aware of the  tone of voice, body posture, facial expressions, and other emotional clues. 

 

It’s also possible to read too much into such signals, or to over-analyze a situation.  So, a second strategy is to check out your impression with the other person.  This is a good strategy to use when the stakes are high.  If it’s really critical that you have an accurate understanding of how a person feels, then you can either confirm your impressions with that person, or you can consult someone whose emotional reading skills are highly developed.  It is important not automatically to assume that the emotion displayed on the face, or inconsistency between the face and tone of voice, are always the most accurate emotional barometer.  When in doubt, check out your read on the situation.  Lastly, you simply should get more information – whether it is context, background or simply listening to the person’s story before making an emotional judgment.

 

Enhancing Emotional Empathy - You have a tremendous asset in your understanding of how moods influence thinking and decision making.  There is a chance, however, that you may not always feel what others feel, or perhaps have some trouble generating emotions in yourself or others. This ability can be important, as it is one that is part of being able to create a vision that grabs people on an emotional level. 

 

You may wish to try to more actively feel what others feel.  Being more emotionally open may allow you to be better at generating moods on demand so that you have greater emotional empathy for others. 

 

You know how a group’s mood impacts their thinking and behavior.  As a leader, you can try to effectively create a certain mood or feeling that will facilitate different forms of problem solving.   You can learn to generate excitement, increase commitment of the group, enhance their motivation and the cohesion of the team all through the use of emotions.

 

 

 

Thank You!