ANNOTATED BIBLIOGRAPHY ON THE AGE OF RAGE

EXPLORING DESK RAGE, AIR RAGE, WEB/NET RAGE,

TELEPHONE RAGE, AND YOUTH SPORTS RAGE:

BY

CHARLES FARFAN

02/25/01

G14

 

Upon taking on this assignment, I had a few areas of rage I was very much interested in exploring. Of all the various types, and also one of the most informative was Desk rage.

DESK RAGE:

One of the sights I encountered in my research of this subject was an interesting and informative. The title of the web site was Workers at risk of ‘desk rage’ at the BBC News website. Located at : http://news.bbc.co.uk/hi/english/health/newsid_435000/435894.stm#top. The main main focus of this site was to show how stress in the workplace can manifest itself in a variety of ways. Anywhere from leading some to drink alcohol to causing insomnia and other illnesses. Furthermore, it goes on to say that this “new phenomenon” is becoming worse and as a result, it is causing colleagues at work to erupt in heated confrontations.

In a survey in England of over 600 workers, the results were rather alarming. It reported that 56% lost sleep; whereas 26% had become ill, 28% resorting to heated exchanges , 28%looking towards alcohol as a comforter and one in three resorting to smoking cigarettes. The main culprit cited for causing all these results? -Workload.

A solution that could be exercised to keep keep desk rage in check is to take break away from the workplace for a few minutes can relieve workplace pressure in a world filled with cell phones, emails and deadlines

The second website also within this same topic can be located at Fox.com. Upon using the search came across and article titled, Desk Rage Spurs Stressed-out Workers to Violence in Office by Denise Buffs. The site can be found at, http://www.foxnews.com/health.work/nine_18.smf.

It states that a recent survey showed that one in 10 workers have resorted to physical violence and heated verbal exchanges at work due to work related stress. The survey conducted showed the results of 1,305 surveys. Pressures such as deadlines, high expectations and difficult people is causing negative health risks such as insomnia, and illnesses.

Furthermore, it goes on to say that the increase in America’s productivity is manifesting itself into increasing incidences of desk rage.

A three day survey done by a research corporation reported some interesting results: 30% admitted to having yelled at co-workers; 23% have expressed heir frustration by crying; 14%have reported damaged equipment as a result of stress; one in eight have become ill because of workstress and one in five resorting to terminating their employment because of the stress. And finally, the article concluded by stating the increase in smoking, drinking, and sleep loss as a result of this phenomena.

And the last website for the topic of desk rage can be founnd at http://my.webmd.com/content/article/f/728.67961. The title of the article on this web page was Massachusetts Killing Spree Sparks Talk of ‘Desk Rage’ by Denise Mann. The aim of this article is to identify the threshold between anger caused by stress and workplace violence. The article gives startling numbers of desk rage incidences.

In 1999, there were 645 job-related homicides. Furthermore, workplace homicides was the third leading cause of death in the U.S.

To future illustrate the importance of this increasing trend, the article uses the recent Massachusettes killings as a reference. The multiple murders committed by Michael McDermott, serves to agree with the fact that those people who commmit these acts have a predisposition to agressiveness, and views his place of employment as threatning and hostile. Also, there is always some sort of stimulus that triggers the violence as the author of Violence in the Workplace author Baron describes. For example, the garnishment of wages, demotion, etc. The article goes on to explain that an individual who exhibits these violent tendencies usually has a history in at least one of five areas. These areas, according to Baron:

- the lack of ability to be in touch with reality, psychotic tendencies

- chemical dependence upon drugs or alcohol

- history of violence (in anything violence related)

- Paranoia and feelings of being the victim and blaming others for them

- major depression

The article goes on to say that there are more occurrences in men than women, and that a key instrument in addressing this problem is early intervention. For example, zero tolerance policies concerning threats and the education of controlling aggression are certainly a couple of ways of confronting this problem.

The conclusion of the article is similar to the results of the other articles I found in the previous websites. The increase in heated shouting matches, crying, and physical altercations have also pointed their fingers at stress caused by deadlines, workloads, and pressures to respond ,caused by our information age.

In conclusion, I found that desk rage is indeed an issue that we need to address. With the overwhelming statistics and figures showing that these occurances of desk rage is increasing, it is definitely a topic that society will have to address as the trend continues.

 

 

AIR RAGE:

The second topic within the topic of rage that I picked was air rage. The reason being is that it is interesting to note that no matter where one is; an individual still can exhibit rage even in the sky.

The first web site that i chose can be found at Airways News website. It is located at http://news.airwise.com/stories/2000/09/969146121.html. What immediately grabbed my attention was the title of the article: ‘Air Rage’ Youth Killed By fellow Passengers - Autopsy Report. The article provides details of an incident concerning a nineteen year old by the name of Jonathan Burton. His death on August 11, 2000 is described in the report as being the result of a heart attack, after being removed from the plane. However the report was classified as a homicide because it was a result of intentional action of other individuals. The famil maintains that he was stragled, beaten, and kicked. It is not for sure whether the family will sue Southwest Airlines or the passangers yet.

The artle concludes with an alarming statistic. The Federal Administration reporte that incidents are up from last year, with a total of 292 incidents of “unruly passangers”. As a result the FAA recommended a fine of up to $25,000 for those found to be a “candidate of air rage”.

The second website within this topic that I found interesting was Diana Fairechild’s article: ‘Air Rage’ Caused by Intentional Oxygen Deprivation; Airlines reduce oxygen to increase revenues. It can be found at her website at www.flyana.com/rage.html. This article was quite amusing because it gives a number of publicized incidents that have made the news concerning air rage. I was left laughing and shocked at some of the examples she shared. Incidents like defecating on a airline food cart to violent clashes between passengers and flight attendents are all described by Diana Fairechild’s website.

She offers some interesting explanations and theories as to explain the causes of the phenomena of air rage and who is to blame.

Addressing the question of who is to blame for this increasing trend, Diana Fairechild believes that the fault mostly lies with the airline courier. She offers five reasons for this and I will touch on them briefly:

1.) lack of in-flight security

2.) unhealthy cabin environment (toxic chemicals, and allergens)

due to low pressure and oxygen

3.) uncomfortable seating arrangements (cramping of seats)

4. ) Unrealized expectations of the passenger about the comfort and

service of attendants and environment

5.) Alcohol and high altitude environment is a wrong combination

In conclusion, she offers and interesting perspetive on how to handle an encounter with unruly passengers. She suggests that when confronted with the offender, go immediately to the senior flight attendent, communicate your problems clearly, and most importantly, to remain calm.

She even offers advice for those who seem to have the tendency to be an unruly passenger. She suggests that you be nice and considerate to all other passengers. She goes on to say that everyone must be tolerant and mindful of others, since all the passengers are in for a long trip. And one of the most important ways one can avoid being an unruly passenger- no alcohol. She stresses this factor because it is reported that most air rage incidences can be attributed to the consumption of alcohol and its effects.

 

WEB/NET RAGE:

 

My third topic is definitely something that I have experienced before. In fact, I faced in while working on this assignment. Web rage or net rage is a rage that is to me one of the most frustrating. For the simple fact that net rage is more complicated and people have a harder time grasping concepts when it comes to their computer and their abilites to navigate through the information super highway.

The first article that I found interesting to note in this report can be found at: http://www.webworst.about.com/comedy/webworst/library/weekly/aa02398.htm

This sight basically is a guide to the worst sites on the web. The guide is DaveSpohn and he offers a colorful perspective on his article: Net Rage. Dave continues on to say that the reason why we are not hearing much about net rage is because the online community has no way of physically assaulting someone when there is no way of that person actually harming anyone through their computer screen.

Dave explains other examples how net rage can manifest itself. The most common is verbal abuse which he points out as being called, “flaming”. His humurous definitions and spin on things that may trigger “flaming” or net rage.

For example, he points out that one way to get somebody to exhibit net rage to you is to always have the caps lock on when communicating. He offers his own version of flaming terminology and also a “Flamers Bible” for those who take net rage verbal insults seriously. He even has his own theory of this phenomenon he calls the “Fkamology Theory”. This site I found quite amusing. I t offers a more funny perspective on net rage. Though he is taking a humerous approach to this topic, he still brings to mind that this trend is real and a growing trend as technology advances and computers are being more involved in everyday life.

The second website on this topic of web rage I found at http://websearch.about.com/internet/websearch/library/weekly/aa082800.a.htm. The title of the article is: Do You Have Web Rage?, by Chris Sherman. He begins his article by asking if you have ever had the urger to punch out a search engine through your display. Well, I know I have, more times than I can count! He offers results from a study by a research company to try to find out exactly what percentage of adult British internet users become so frustrated with searching the world wide web. The amount is 72%. That is a big percentage! The reason why it is so significant is the fact that it is the second most popular internet activity that people participate in. In fact, over one third of those that participated in the study say that they spend over an hour searching for their information on the web. The study also showed that women seem to be having more trouble finding relevant results than men are. The studies also seem to suggest that the older you are the more frustration you will face while looking for information on line; and it is 31%of all users don’t usually find the information they wanted on line.

The article goes on to explain that the study unfortunately didn’t determine what is to blame for the frustration caused by net rage. However to do the vast and broad scope of information out there; the belief that all it takes is a few key words to find information is rather misleading. Especially when all the search engines out there are always saying that their search engines is the most effective, accurate, and easier. He concludes his article by saying that in our age of advancing technology and upgrades, our search engines will also improve as programmers find out ways to make them more proficient. He ends his article by offering a poll for people visiting the sight to fill out to see if they experience frustration and web rage.

 

YOUTH SPORTS RAGE:

Sports rage is one of the topics of rage that I am more interested in. Though the information available is not as abundunt as other rage topics such as desk rage or road rage. However, that is the reason why I happened to choose this topic. I wanted to learn more about sports rage because it has not been explored to its fullest extent as the others, and another reason is because sports in general is a topic that always draws my attention. Upon doing my research of this type of rage I happened to stumble upon an article titled written by Bob Silbernagel titled: There’s no place for parental rage in youth sports. The site is located at: http://www.gjsentinel.com/auto/feed/news/opinion/2000/07/16/963722711.05374.1911.0045.html. The article is basically the opinion of the author to bring to light the horibble trend of senseless acts of violence that parents bring with them at their children’s games or practices. Bob Silbernagel provided examples of incidents where parents have set a bad example on how to settle disputes, by becoming outraged and even resorting to violent physical behavior. Most of the time the focus of such rage is directed toward officals, opposing team players, and coaches. Silbernagel believes that parents and coaches are more foul-tempered than they admit.

Furthermore, he continues by analyzing some possible factors in determining the causes for such ourbursts of rage in youth sports. An example given is the investment parents make to their child’s team and organization. Parents who put in large amounts of time, money and commitment to their childs team. Having such immense commitment may, as Silbernagel put it, “warps” the outlook. Even expectations of a possible future in college sports seem to cloud the judgements of parents of children in youth sports.

Possible solutions offered by this article includes having to do some attitude adjustments concerning how people view youth sports. For instance, if more people viewed youth sports as more of a fun activity; instead of as a landmark to try to get to difficult expectations and goals, then people would be enjoying themselves much more. Another suggestion is for the official and school authorities to stop a game if they feel that the crowd may be getting out of hand. Finally, the last suggestion made by the author was for the parents as well as fans to monitor and police themselves when the are at games. For the simple reason that you can be an example not only to your kids but other kids also witnessing such an event. Silbernagel ends the article by mentioning that those who cannot demonstrate proper etiquette and patience at games should not even be involved in youth sports.

I happen to agree for the most part about the author’s reasons and solutions to dealing with youth sports rage. Most importantly I happen to agree that parents should set a good example as to teach their children good sportsmanship and proper etiquette in youth sports.

 

 

TELEPHONE RAGE:

Finally this brings me to the last topic of rage that I was interested in researching. It is also another less popular form of rage yet it is getting some attention. I found an intersting site addressing the problem of telephone rage and it was located at: http://www.successunlimited.co.uk/rage.htm. This website is the UK National Workplace Bullying Advice Line. In this site I came across an article that made me curious as to what telephone rage really is. The articl describes it as being the target of abusive adn threatning phone calls. Furthermore, the article gives useful information in determining an abusive caller; and also provides ways in which an individual can deal with annoying callers.

Anyone can have a reason for calling someone and threaten the individual for a number and variety of reasons. However, a key point that the site says is important is to not respond to the caller. Furthermore, the article explains the objectives of an abusive caller, these are: Power, Control, Domination, Subjugation. If one responds with anger and threats back, then the individual is doing what the abusive caller wants. The action the abuser is trying to make you do is to get you to respond to the call. However, you can win by not playing the game the caller wants you to play. For example, by picking up the phone and not saying anything and putting the receiver in a room would be sending a message to the abusive caller that you will have no such part in giving any satisfaction to them by reacting and talking to them on the phone. Rather, you will be upsetting them for making them wait on the phone-for nothing. Another suggestion is to start logging in every call and provide as much detail as you can. This will establish some record and pattern in which you can use to help find out who is calling and find a way to put an end to such calls. Caller ID’s have been a deterrant of such behavior, however, people can still block their calls, so a reaction to that is to have your line not be able to accept blocked or private numbers. For those willing to put the effort in catching the perpetrator, a tape recording device to record each call can also help in gathering evidence against the caller, especially if there are threats of physical violence on an individual. Another sure way is the good old ringer off button. This is especially good in the late night when you don’t want to be bothered by constant telephone ringing. A second phone line will help, but will only be effective if you give the number out to those you know you can trust. Finally, and most importantly is to report such incidents to your local phone company, most telephone companies have ways in dealing with such behavior, however, you must take the initiative and notify them.

I happen to agree with everything concerning Telephone rage. I admit it is a very interesting to learn about this type of rage, and find out ways in which to identify, and effectively deal with abusive callers.

In conclusion, I have gone over a few types of rage that interested me the most. These include: Desk rage, Air rage, Web or Net rage, Youth Sports rage, and Telephone rage. I have learned quite a substantial amount of information concerning these types of rage from doing research on the internet of such subjects. What is interesting to note is the disturbing trends and figues some studies have shown which tells us that these incidences are on the rise. However, most important of all the knowledge that we have to do something to put an end to the rising occurances of rage so that we may all live fruitful and productive emotional intelligence.