Annotated
Bibliography on the Age of Rage
The Growing Rage in our Everyday Life
By: Kelly Hur
Last updated: May 6, 2001 
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“If you are patient in one moment of
anger, You will escape a hundred days of
sorrow.” CHINESE PROVERB |
TABLE OF CONTENTS
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The world that we live in is
filled with rage. We encounter these rages from almost everyday from almost
anything. It could be just a simple harmless stimulus that could trigger a
whole lot of rage. This is a site that will lead you to see there are much
more rage than we have previously have known. These are different rages that you encounter every single day
and see commonly in our world. These rage could be our own or something that
is expressed to us that we are unable to avoid. Some of these rages make it
to the headlines but most of them are subtle, or even unnoticed in our untrained
eye. But with careful observation, it is obvious not to notice the rage in
part of our daily life. This page introduces web sites of these rages and
many of them introduce not just the problem but resolutions as well. |
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Introduction
Work rage is a common rage that most
people have witnessed or experienced themselves. We spend most of our time at
our work place, next to home. But many people spend more time at work than at
home. Since the work takes such a big lump of our time, it is important how we
spend those times. However, many people are distressed and mentally very
unstable and unhappy from various reasons. These reasons probably lead to many
rages or violent episodes from the workplace and below are the sites from the
web that addresses these problems of work rage. After the 1970’s such episodes
of workplace rose and it has become a serious problem for each individual and
each company but for the government as well since big crimes like homicides are
occurring from these workplaces.
Preventing
Homicide in the Workplace
DATA:
Table:
Occupations with the highest rates of occupational homicide, 1980-89
Occupations and BOC* codes Number of Homicides Rate†
Taxicab drivers/chauffeurs (809) 289 15.1
Law enforcement officers 520 9.3
*Bureau of Census.
Occupations were classified according to the 1980 Census of the Population: Alphabetic
Index of Industries and Occupations [U.S. Department of Commerce 1982]. †Number
per 100,000 workers per year.
To find more information about
this, you should also visit the site of CDC, center for disease control and
prevention. It is a federal agency that provides many useful information that
helps to protect the health and safety of people in every aspects of their
life, at home and at work. http://www.cdc.gov/
Address:
http://www.opm.gov/workplac/index.htm
SUMMARY:
This
site is made by the US office of personal management and the inter-agency working
group on violence in the workplace. It shares many expertise from many experts
from the federal agencies in preventing and dealing with workplace violence. It
provides information to the agencies to assist them in establishing workplace
violence initiative programs but also help managers and specialist as they deal
with workplace violent situations. It is divided into 4 sections:
I personally think this is a good
resolution step. It is not perfect but it is a start and it is most important
in letting the information out and offering help to those before things get out
of hand. The federal government and many states have begun to incorporate laws
into these workplaces and began to hold people responsible for hiring
negligences. Employers are held responsible so that they will take more
responsibilities in selecting the right employees for the right job. They
should not be prejudiced but they need to take more precaution in setting the
right working atmosphere that is more safe and productive for the employees and
customers.
QUOTE from the preventive
section:
“Providing
appropriate training informs employees
That management will take threats
seriously, Encourages employees to report
incidents, and to deal with |
Workplace Violence Research Institute
Address:
http://www.workviolence.com/articles/preventing_violence.htm
This is a
site made by the workplace violence research institute and there are many links
and I particularly picked the articles section because it had many different
topics pertaining to workplace violence. It addressed to both the employers and
the employees and offer preventive solutions as well as informative news about
the workplace violence at the current time. From my six articles that I have
read, I would like to briefly summarize the Preventing
Violence in the Workplace section. This article specifically discusses the growth of occupational
violence, the economics of violence, protecting workers from violence, how the
executive committee functions in hiring and firing employees, and identifies
violence prone behaviors of the past work rage suspect and their commonalities
in personalities or behaviors.
Other than the preventing violence article, I’ve
mentioned above there are more articles to be read and they all offer really
useful information with statistics and guidelines for the employers and
employees to take in and learn about the current work place situation.
·
Workplace Violence:
An Employers Guide
·
What's Growing in
the Corporate Culture
·
Positive
Steps for Screening Out Workplace Violence
·
Preventing
Violence in the Workplace
·
Corporate
Liabilty: Sharing the Blame for Workplace Violence
·
The Cost
of Workplace Violence to American Business
DATA FROM THE SITE:
Following
are some of the commonalities identified in offenders of workplace related
violence:
·
White male, 35 to 45 years of age
·
Migratory job history
·
Loner with little or no family or
social support
·
Chronically disgruntled
·
Externalizes blame; rarely accepts
responsibility for things gone wrong
·
Takes criticism poorly
·
Identifies with violence
·
More than a casual user of drugs
and/or alcohol
·
Keen interest in firearms and other
dangerous weapons
Research
of over 200 incidents of workplace violence revealed that in each case, the
suspect exhibited multiple pre-incident indicators that included the following
symptoms:
·
Increased use of alcohol and/or
illegal drugs
·
Unexplained increase in absenteeism
·
Noticeable decrease in attention to
appearance and hygiene
·
Depression and withdrawal
·
Explosive outbursts of anger or rage
without provocation
·
Threatens or verbally abuses
co-workers and supervisors
·
Repeated comments that indicate
suicidal tendencies
·
Frequent, vague physical complaints
·
Noticeably unstable emotional
responses
·
Behavior which is suspect of paranoia
·
Preoccupation with previous incidents
of violence
·
Increased mood swings
·
Has a plan to "solve all
problems"
·
Resistance and over-reaction to
changes in procedures Increase of unsolicited comments about firearms and other
dangerous weapons
·
Empathy with individuals committing
violence
·
Repeated violations of company
policies
·
Fascination with violent and/or
sexually explicit movies or publications
·
Escalation of domestic problems
·
Large withdrawals from or closing
his/her account in the company’s credit union.
CONCLUSION
The statistics tell us that
homicide is the third leading cause of death on the job, according to the National
Taumatic Occupational Fatality Study. These violence are on the rising and most
experts agree that social issues are the major reason why these violence are on
the rise. It could be from the increase drug use or just poverty or exposure to
violence in the society, by the media or the news. Although the violence will
be impossible to completely get rid of, many organizations and governments are
getting involved in setting programs and seminars to alarm not only the
managerial positions but every employees to be informed and alarmed about the
seriousness of such violence in the workplace. Hopefully these programs and
efforts will decrease the work rage in the future.
Introduction
The nurses are people who help people in their
profession. They are people who are more friendlier and sometimes more
approachable than the doctors and offer many assistance to the weak and the
sick. However, visiting the sites that I will mention below, you will find out
how mistreated and distressed they are from their workplace. Most people have
probably chosen the field of nursing from their need to help people but they
are mistreated not only by their patients but from their doctors as well. It
was alarming how many supporting websites are there for the nurses. Here are
two of them:
NURSE ADVOCATE: nurses and workplace
violence
Address: http://www.nurseadvocate.org/
"One
million US workers are assaulted in the workplace every year...Most of these
assaults occur in service settings such as hospitals, nursing homes, and social
service agencies."
This page is
dedicated to the recognition and resolution of workplace violence experienced
by nurses. It is filled with many news for the fellow nurses and other people
interested in this medical field, and many links are available to the people
who wants more information. There are survey tools available for evaluating verbal
abuse in the health care workplace, and chat rooms for nurses to express their
feelings and experiences among their peers. There are also violence prevention
link http://www.nurseadvocate.org/coffey.html that show results in preventing violence in
health care workplace. 25 thousand complaints of misconduct are leveled against
the nurses each year in the U.S. usually by the employers, who are usually
doctors.
DATA:
Below is another page
from this site titled, What Nurses Say and it is a page of nurses from
worldwide, who are speaking out about their experiences with workplace
violence. Personal stories and comments can be found on this site: http://www.nurseadvocate.org/guestbook.html
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"This
site is incredible. But I need to do more than bitch I need to get help and
support from other Nurses who understand what it is like to have been
violently attacked in the Hospitals Psychiatric ER.Dept. I was violently
attacked in 8/00 while evaluating a pt in a newly secluded designed psych ER.
Nurses work alone with 3 seclusion room type pts and intox pts. and do
everything from taking clothes to drawing labs to evals, diagnosis, family,
police, crisis team, insurance auth and finally ambo arrangements. No one
listened to my complaints that night...I was shell shocked. I was chocked
unconscience." |
WORKPLACE VIOLENCE:
can you close the door on it?
Address: http://www.nursingworld.org/dlwa/osh/wp5.htm
SUMMARY:
This is a site for the
nurses in the organization called Nursing World. This page specifically targets
the nurses and educating them in noticing the violence and preventing measures
that they can take part in. It says that it is difficult for nurses because the
patients that they work with are not by choice. It is the real world and it is
very difficult for them to deal with some of them. The violence that these
nurses experience might not always make the headlines but includes many
physical abuse and verbal abuse as well as emotional distress derived from such
experiences. It is divided into four sections:
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1. Participate
in or initiate regular workplace assessments. Identify unsafe areas and
hazards. Work together with other employees, your safety committee, security
officers, the union and management. 2. Work with management to make
the necessary changes, monitor incidents and determine if control measures
are effective 3. Be alert for potential violence
and suspicious behavior and report it. Nurses and security staff are key
because they have round-the-clock contact with patients and visitors. 4. Be supportive of colleagues who
encounter workplace violence. Make sure they report incidents and receive all
necessary treatment, including counseling. Violence may leave its mark in
subtle, unexpected ways -- low self-esteem, change of job and even career. 5. Encourage co-workers to address
violence in their personal lives and conflict in the workplace. |
TAXI RAGE
Address: http://www.osha.gov/media/oshnews/may00/national-20000509.html
SUMMARY:
The taxi industry is
the highest among the occupation of homicides and assaults. It says that taxi
drivers are 60 times more likely than other workers to be murdered on the job. According
to Bureau of Labor statistics 510 drivers were murdered on the job between
1992-1998. Taxi drivers are also victims of more violent assaults 184 per 1,000
workers than any other occupation with exceptions of police (306 per 1000
workers) and private security guards (218 per 1000 workers). This page is more
preventive measures to drivers so they could protect themselves and help
employers, safety consultants and advocacy groups to fight and help reduce
these violent acts toward taxi drivers. Should visit the OSHA (Occupational
Safety and Health Administration, part of US Deparment of Labor) main page as
well http://www.osha-slc.gov/. It has main other links and useful
information pertaining to this rage and other rage in different occupation.
DATA:
Below is the fact
sheet from the site called "Risk Factors and Protective Measures for Taxi
and Livery Drivers," that lists 10 protective measures to help prevent
injury to drivers and speed response time to those who need help. It was
developed by the Occupational Safety and Health Administration in consultation
with taxi driver safety advocates, an industry trade association, and
transportation regulators. These measures are:
·
automatic
vehicle location or global positioning systems (GPS) to locate drivers in
distress;
·
caller
ID to help trace location of fares;
·
first-aid
kits in every car for use in emergencies;
·
in-car
surveillance cameras;
·
partitions
or shields;
·
safety
training for drivers;
·
silent
alarms;
·
use
of credit/debit cards ("cashless" fare systems) to discourage
robberies.
Introduction
The sports that we watch on TV, mostly the team
sports are very competitive and aggressive. It is usually the aggressiveness in
athletes that draws many people to watch the games and grow the love of sports.
But these aggressiveness have spread to the fans as well. While they are
watching the games or when they go to watch these games in the stadium, many
violence break out as a result of such hostility or rage. It could have
resulted from someone just pushing, trying to get into the stadium faster or
just out of rage. Regardless of what the reason is, it has become dangerous
even to attend such sports events due to rages that erupt in fans.
FOOTBALL UNITES RACISM DIVIDES (FURD)
Address: http://www.furd.org/info.html
SUMMARY:
This is a site that
football or soccer site. It is a special project site of the FURD or Football
Unites Racism Divides organization. It is trying to help the people to enjoy
the game of soccer and bring people together and break down barriers created by
the prejudice and ignorance of many people. This site has an aim to make sure
that people who play soccer and who watches can do it without fear of racial
abuse and harassment either verbal or physical and increase participation of
the ethnic minorities in the games and from the stands.
DATA from the
site:
This site is composed with many
programs for the youth and the community to increase the unity between the
people of all races who loves sports. It is composed of mostly fans of the
soccer but they have news and programs from all over the place that keep the
news updated and fans all happy. This is how the site labeled this particular
program called the Streetkick. “Streetkick is a brilliant and innovative idea, that is simply a mobile "3-a
side style" pitch. It was first brought to the attention of "Football
Unites, Racism Divides" by a similar fans’ project from Dortmund, Germany.
A Yorkshire tour in June 1997 proved immensely popular and successful. A FURD
volunteer, Kevin Titterton, has now built FURD's very own Streetkick.”
NO VIOLENCE. IT’S JUST A GAME!
Address: http://www.noviolence.com/index.html
SUMMARY:
DATA:
Below is a clip of
the news from this page
|
December 30, 2000 -- A fence collapsed during a championship
soccer game Saturday, crushing spectators at a crowded stadium and leaving 90
fans injured. There were no immediate reports of deaths. The injured were
taken to Rio's Souza Aguiar Hospital, where the holiday medical staff was
reinforced. Three fans were reported seriously injured. |
Introduction
Most people enjoy eating out. We don’t have to cook
and can enjoy the service of the restaurant where they serve you like king. But
this is not the case in a lot of case. You will soon read and find out about
waiters who are in rage. These rages usually develop from the customers who do
not tip them well or just difficult customers that makes waiters job, hell.
Regardless of what the reason was, it is very gross and disgusting to find out
what these raged waiters/waitresses might just do to the customers.
THE STAINED APRON
Address: http://www.stainedapron.com/
This page is
dedicated to the venting of food server’s frustrations and a harsh education of
the dining public.
This site is very fun
and interesting to read. It addresses the rage that many waitresses and waiters
feel toward their customers and gives interesting and sometimes gross stories
that is revealed by them. The site is filled with stories and it gives them
chance to submit their own stories of confessions, rants, and revenge tactics
toward their difficult customers, famous celebrity they waited on and
complaints about their managers, restaurant, menus, and customers. You can join
their mailing list where they send you new articles and allows you to submit
your own story to be published if chosen. It is divided into two departments,
WHAT CUSTOMERS SHOULD KNOW and FOR FOOD SERVERS ONLY. Every month there is a
story of the month is picked and is the feature of the site.
DATA:
This is a clip of the
story from the February story of the month. It is about a waiter who had a
customer who refused to tip him because busboy refilled their iced tea. They
were complaining that waiter should have paid them more attention instead of
the bus boy. This is what the waiter did.
|
"Well OK then I'll just bring you
the bill." He hands me a credit card, and I take
it to the end of the bar to run it through the credit card machine. It
clears. So I take the card and the voucher and I go to the hostess station
and get two silver mints, but I don't take them to the table. No not just
yet. Instead I head up the back staircase to the fourth floor where I know no
one ever comes. I set the credit card book down on the stairs and unwrapped
each of the mints. Carefully so that the wrappers are still intact. Then I
undo my belt and drop my pants and undershorts. I take each mint one at a
time and shove it up my ass. I then push it back out using my rectal muscles
and rewrap them. That is of course after I've inspected them for any visible
debris. Then I pull up my pants and head down the stairs. I walk over to the
table. Set the check and mints before them and say "Thank you very much and have a nice evening." After they leave I go over to the table and find a nickel and
two empty mint wrappers. I believe that was the best tip of the evening. |
You can read the entire story by
clicking to http://www.stainedapron.com/story_of_month.htm
THE WAITER’S REVENGE
Address: http://www.waiters-revenge.com/
SUMMARY:
This is a site of
waiters andwaitresses. This site is filled with stories from the waiters from across
the United States as they share their revenge toward the customers. It is
packed with gruesome stories of their revenge to their worst customers, bad
tippers, and irritating customers. It is venting of their anger and
mistreatment by the customers and most of the stories are written by the
waiters as they tell their own experiences and incidents to be shared with
other fellow waiters. It even has a debates and award, and strategies given to
the waiters to obtain better tip from fellow waiters and waitresses.
|
Staff
Recommendation: |
CONCLUSION
As you
can see, the rage that everyone thinks is not always about killing someone or
someone getting hurt physically. Like the nurse rage, most of their rage is from
the verbal abuse that they have to endure from both the patients and the
doctors. Verbal violence is as dangerous as the physical and that is really
important to know. The other sites like the work rage is a growing problem in
our society from all over the world. It is only from few days that we hear
about work rages that occurs or people getting hurt from them. Even in Hawaii,
we have experienced such serial killing that have occurred in the work place in
the Xerox company. It is not just a big city problem anymore.
This site
was composed to inform people that rage is very common in our life and it is a
serious problem. It needs to be addressed and it can’t be ignored any longer.
We need to be aware of our own raging episodes and also help others in identifying
them so that we can bring thing age of rage into the age of peace.
“If you are patient in one moment of
anger,
You will escape a hundred days of
sorrow.”
CHINESE PROVERB
Please email me! // Back to top
Kelly
Hur
Last
updated: May 6, 2001
Psychology
409
Professor: Dr. Leon James