Annotated Bibliography on the Age of Rage

The Growing Rage in our Everyday Life                    

By: Kelly Hur                                                                                                                                             



* Dr. Leon’s Page

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Last updated:  May 6, 2001



“If you are patient in one moment of anger,

You will escape a hundred days of sorrow.”








    The world that we live in is filled with rage. We encounter these rages from almost everyday from almost anything. It could be just a simple harmless stimulus that could trigger a whole lot of rage. This is a site that will lead you to see there are much more rage than we have previously have known.  These are different rages that you encounter every single day and see commonly in our world. These rage could be our own or something that is expressed to us that we are unable to avoid. Some of these rages make it to the headlines but most of them are subtle, or even unnoticed in our untrained eye. But with careful observation, it is obvious not to notice the rage in part of our daily life. This page introduces web sites of these rages and many of them introduce not just the problem but resolutions as well.


WORK RAGE -- Features three websites that describe the growing danger zone in our workplace. Some of the sites offer help in dealing with the workplace violence and brings to our attention, the seriousness of rages in our work force.

NURSE RAGE --This is a site that is related to the work rage. Nurse rage is a major issue that is becoming recognized. Nursing professional have created many sites that expresses their rage towards the doctors, patients, and other people in the related field.

TAXI RAGE --Taxi drivers are considered to be in the profession with one of the highest violent acts acted upon them. Murders, attacks, these serious issue brought such taxi drivers into rage!

FAN RAGE -- Why would fans rage? While attending sports events, many fans get injured, attacked physically and verbally. These sites introduce the rages that some of the soccer fans have from all over the world.

WAITER RAGE -- Waiters rage?? Yes, they rage against their customers. You’ll find all the gross stories of their raging episode and what they did about it!







   Work rage is a common rage that most people have witnessed or experienced themselves. We spend most of our time at our work place, next to home. But many people spend more time at work than at home. Since the work takes such a big lump of our time, it is important how we spend those times. However, many people are distressed and mentally very unstable and unhappy from various reasons. These reasons probably lead to many rages or violent episodes from the workplace and below are the sites from the web that addresses these problems of work rage. After the 1970’s such episodes of workplace rose and it has become a serious problem for each individual and each company but for the government as well since big crimes like homicides are occurring from these workplaces.

Preventing Homicide in the Workplace



This is a site of a federal agency that tries to help the public by providing this useful and alarming information about the work violence. This site focuses on the more serious, homicide risk in the workplace and showed the trends of increasing homicides that are occurring in the workplace. Below is the table from this site, showing that certain industries and occupations are at more increased risk of homicides. The purpose of this page was to alarm people to identify such high-risk occupation and inform employers and employees about their risks. It provides many detailed data and many statistics. From 1980 to 1989, homicide was third leading cause of death from injury in the workplace, according to data from National traumatic Occupational Falaties (NTOF) Surveillance system (NIOSH1993). Occupational homicide accounted for approximately 7,600 deaths during this period. Looking at these numbers, you can help but notice what kind of danger many people are faced with in their every day life. Looks like store owners and managers are at the top of the list for the homicides at work and this was probably due to the hostility that occurs between the coworkers and customer relationship with the store owner. Whatever is the reason, the number of homicides are alarming and frightening.


Table: Occupations with the highest rates of occupational homicide, 1980-89

Occupations and BOC* codes                          Number of Homicides                          Rate†

Taxicab drivers/chauffeurs (809)                                        289                                         15.1


Law enforcement officers                                                     520                                           9.3

(police officers/sheriffs) (418, 423)

Hotel clerks (317)                                                                  40                                           5.1

Gas station workers (885)                                                  164                                           4.5

Security guards (426)                                                         253                                           3.6

Stock handlers/baggers (877)                                           260                                           3.1

Store owners/managers (243)                                        1065                                           2.8

Bartenders (434)                                                                  84                                           2.1

*Bureau of Census. Occupations were classified according to the 1980 Census of the Population: Alphabetic Index of Industries and Occupations [U.S. Department of Commerce 1982]. †Number per 100,000 workers per year.


To find more information about this, you should also visit the site of CDC, center for disease control and prevention. It is a federal agency that provides many useful information that helps to protect the health and safety of people in every aspects of their life, at home and at work.







     This site is made by the US office of personal management and the inter-agency working group on violence in the workplace. It shares many expertise from many experts from the federal agencies in preventing and dealing with workplace violence. It provides information to the agencies to assist them in establishing workplace violence initiative programs but also help managers and specialist as they deal with workplace violent situations. It is divided into 4 sections: Part 1: Process for developing effective workplace violence program Part 2: Case studies, providing useful insights and wide range of challenge from real stories Part 3: Basic technical information Part 4: Guidance, lesson learned from many years of experience from different people from different occupations.

     I personally think this is a good resolution step. It is not perfect but it is a start and it is most important in letting the information out and offering help to those before things get out of hand. The federal government and many states have begun to incorporate laws into these workplaces and began to hold people responsible for hiring negligences. Employers are held responsible so that they will take more responsibilities in selecting the right employees for the right job. They should not be prejudiced but they need to take more precaution in setting the right working atmosphere that is more safe and productive for the employees and customers.  

QUOTE from the preventive section:

“Providing appropriate training informs employees

That management will take threats seriously,

Encourages employees to report incidents,

and Demonstrates management's commitment

to deal with Reported incidents.”



Workplace Violence Research Institute




          This is a site made by the workplace violence research institute and there are many links and I particularly picked the articles section because it had many different topics pertaining to workplace violence. It addressed to both the employers and the employees and offer preventive solutions as well as informative news about the workplace violence at the current time. From my six articles that I have read, I would like to briefly summarize the Preventing Violence in the Workplace section. This article specifically discusses the growth of occupational violence, the economics of violence, protecting workers from violence, how the executive committee functions in hiring and firing employees, and identifies violence prone behaviors of the past work rage suspect and their commonalities in personalities or behaviors. 

Other than the preventing violence article, I’ve mentioned above there are more articles to be read and they all offer really useful information with statistics and guidelines for the employers and employees to take in and learn about the current work place situation.

·        Workplace Violence: An Employers Guide

·        What's Growing in the Corporate Culture

·        Positive Steps for Screening Out Workplace Violence

·        Preventing Violence in the Workplace

·        Corporate Liabilty: Sharing the Blame for Workplace Violence

·        The Cost of Workplace Violence to American Business



Following are some of the commonalities identified in offenders of workplace related violence:

·        White male, 35 to 45 years of age

·        Migratory job history

·        Loner with little or no family or social support

·        Chronically disgruntled

·        Externalizes blame; rarely accepts responsibility for things gone wrong

·        Takes criticism poorly

·        Identifies with violence

·        More than a casual user of drugs and/or alcohol

·        Keen interest in firearms and other dangerous weapons

Research of over 200 incidents of workplace violence revealed that in each case, the suspect exhibited multiple pre-incident indicators that included the following symptoms:

·        Increased use of alcohol and/or illegal drugs

·        Unexplained increase in absenteeism

·        Noticeable decrease in attention to appearance and hygiene

·        Depression and withdrawal

·        Explosive outbursts of anger or rage without provocation

·        Threatens or verbally abuses co-workers and supervisors

·        Repeated comments that indicate suicidal tendencies

·        Frequent, vague physical complaints

·        Noticeably unstable emotional responses

·        Behavior which is suspect of paranoia

·        Preoccupation with previous incidents of violence

·        Increased mood swings

·        Has a plan to "solve all problems"

·        Resistance and over-reaction to changes in procedures Increase of unsolicited comments about firearms and other dangerous weapons

·        Empathy with individuals committing violence

·        Repeated violations of company policies

·        Fascination with violent and/or sexually explicit movies or publications

·        Escalation of domestic problems

·        Large withdrawals from or closing his/her account in the company’s credit union.


          The statistics tell us that homicide is the third leading cause of death on the job, according to the National Taumatic Occupational Fatality Study. These violence are on the rising and most experts agree that social issues are the major reason why these violence are on the rise. It could be from the increase drug use or just poverty or exposure to violence in the society, by the media or the news. Although the violence will be impossible to completely get rid of, many organizations and governments are getting involved in setting programs and seminars to alarm not only the managerial positions but every employees to be informed and alarmed about the seriousness of such violence in the workplace. Hopefully these programs and efforts will decrease the work rage in the future.





          The nurses are people who help people in their profession. They are people who are more friendlier and sometimes more approachable than the doctors and offer many assistance to the weak and the sick. However, visiting the sites that I will mention below, you will find out how mistreated and distressed they are from their workplace. Most people have probably chosen the field of nursing from their need to help people but they are mistreated not only by their patients but from their doctors as well. It was alarming how many supporting websites are there for the nurses. Here are two of them:

NURSE ADVOCATE: nurses and workplace violence


"One million US workers are assaulted in the workplace every year...Most of these assaults occur in service settings such as hospitals, nursing homes, and social service agencies."


This page is dedicated to the recognition and resolution of workplace violence experienced by nurses. It is filled with many news for the fellow nurses and other people interested in this medical field, and many links are available to the people who wants more information. There are survey tools available for evaluating verbal abuse in the health care workplace, and chat rooms for nurses to express their feelings and experiences among their peers. There are also violence prevention link that show results in preventing violence in health care workplace. 25 thousand complaints of misconduct are leveled against the nurses each year in the U.S. usually by the employers, who are usually doctors.


Below is another page from this site titled, What Nurses Say and it is a page of nurses from worldwide, who are speaking out about their experiences with workplace violence. Personal stories and comments can be found on this site: This is a direct quote from the page of What Nurses Say, from an anonymous nurse in Maryland,


"This site is incredible. But I need to do more than bitch I need to get help and support from other Nurses who understand what it is like to have been violently attacked in the Hospitals Psychiatric ER.Dept. I was violently attacked in 8/00 while evaluating a pt in a newly secluded designed psych ER. Nurses work alone with 3 seclusion room type pts and intox pts. and do everything from taking clothes to drawing labs to evals, diagnosis, family, police, crisis team, insurance auth and finally ambo arrangements. No one listened to my complaints that night...I was shell shocked. I was chocked unconscience."


 WORKPLACE VIOLENCE: can you close the door on it?



This is a site for the nurses in the organization called Nursing World. This page specifically targets the nurses and educating them in noticing the violence and preventing measures that they can take part in. It says that it is difficult for nurses because the patients that they work with are not by choice. It is the real world and it is very difficult for them to deal with some of them. The violence that these nurses experience might not always make the headlines but includes many physical abuse and verbal abuse as well as emotional distress derived from such experiences. It is divided into four sections: Start by answering these questions Take a closer look at your workplace Know your patients Steps to a safer workplace Besides the information, it also have guides for them to evaluating their workplace and answering questions to determine whether there is a problem and if there is, how serious. And possible solutions to some of the problems.


1.     Participate in or initiate regular workplace assessments. Identify unsafe areas and hazards. Work together with other employees, your safety committee, security officers, the union and management.

2.     Work with management to make the necessary changes, monitor incidents and determine if control measures are effective

3.     Be alert for potential violence and suspicious behavior and report it. Nurses and security staff are key because they have round-the-clock contact with patients and visitors.

4.     Be supportive of colleagues who encounter workplace violence. Make sure they report incidents and receive all necessary treatment, including counseling. Violence may leave its mark in subtle, unexpected ways -- low self-esteem, change of job and even career.

5.     Encourage co-workers to address violence in their personal lives and conflict in the workplace.









The taxi industry is the highest among the occupation of homicides and assaults. It says that taxi drivers are 60 times more likely than other workers to be murdered on the job. According to Bureau of Labor statistics 510 drivers were murdered on the job between 1992-1998. Taxi drivers are also victims of more violent assaults 184 per 1,000 workers than any other occupation with exceptions of police (306 per 1000 workers) and private security guards (218 per 1000 workers). This page is more preventive measures to drivers so they could protect themselves and help employers, safety consultants and advocacy groups to fight and help reduce these violent acts toward taxi drivers. Should visit the OSHA (Occupational Safety and Health Administration, part of US Deparment of Labor) main page as well It has main other links and useful information pertaining to this rage and other rage in different occupation.


Below is the fact sheet from the site called "Risk Factors and Protective Measures for Taxi and Livery Drivers," that lists 10 protective measures to help prevent injury to drivers and speed response time to those who need help. It was developed by the Occupational Safety and Health Administration in consultation with taxi driver safety advocates, an industry trade association, and transportation regulators. These measures are:

·        automatic vehicle location or global positioning systems (GPS) to locate drivers in distress;

·        caller ID to help trace location of fares;

·        first-aid kits in every car for use in emergencies;

·        in-car surveillance cameras;

·        partitions or shields; protocol with police -- owners and police to track high-crime locations; radios to communicate in emergencies (e.g., with an "open mike switch");

·        safety training for drivers;

·        silent alarms;

·        use of credit/debit cards ("cashless" fare systems) to discourage robberies.






          The sports that we watch on TV, mostly the team sports are very competitive and aggressive. It is usually the aggressiveness in athletes that draws many people to watch the games and grow the love of sports. But these aggressiveness have spread to the fans as well. While they are watching the games or when they go to watch these games in the stadium, many violence break out as a result of such hostility or rage. It could have resulted from someone just pushing, trying to get into the stadium faster or just out of rage. Regardless of what the reason is, it has become dangerous even to attend such sports events due to rages that erupt in fans.




This is a site that football or soccer site. It is a special project site of the FURD or Football Unites Racism Divides organization. It is trying to help the people to enjoy the game of soccer and bring people together and break down barriers created by the prejudice and ignorance of many people. This site has an aim to make sure that people who play soccer and who watches can do it without fear of racial abuse and harassment either verbal or physical and increase participation of the ethnic minorities in the games and from the stands.

Link to FU-RD

DATA from the site:

StreetKickThis site is composed with many programs for the youth and the community to increase the unity between the people of all races who loves sports. It is composed of mostly fans of the soccer but they have news and programs from all over the place that keep the news updated and fans all happy. This is how the site labeled this particular program called the Streetkick. “Streetkick is a brilliant and innovative idea, that is simply a mobile "3-a side style" pitch. It was first brought to the attention of "Football Unites, Racism Divides" by a similar fans’ project from Dortmund, Germany. A Yorkshire tour in June 1997 proved immensely popular and successful. A FURD volunteer, Kevin Titterton, has now built  FURD's very own Streetkick.”






This page is very informative about giving breaking news from all over the world about the violence that occurred across the world in the stadium of soccer game. It is mostly about the soccer fans getting hurt in these games due to violence and it covers the games from Europe, Americas, Asia, Africa, and Oceania. It is a campaign started by a man named Leonardo Scheinkman who watch people die from attending some of the biggest games. It has a distinct mission to stop violence and provide more safer environments for the fans.


Below is a clip of the news from this page

December 30, 2000 -- A fence collapsed during a championship soccer game Saturday, crushing spectators at a crowded stadium and leaving 90 fans injured. There were no immediate reports of deaths. The injured were taken to Rio's Souza Aguiar Hospital, where the holiday medical staff was reinforced. Three fans were reported seriously injured.





            Most people enjoy eating out. We don’t have to cook and can enjoy the service of the restaurant where they serve you like king. But this is not the case in a lot of case. You will soon read and find out about waiters who are in rage. These rages usually develop from the customers who do not tip them well or just difficult customers that makes waiters job, hell. Regardless of what the reason was, it is very gross and disgusting to find out what these raged waiters/waitresses might just do to the customers.



This page is dedicated to the venting of food server’s frustrations and a harsh education of the dining public.


This site is very fun and interesting to read. It addresses the rage that many waitresses and waiters feel toward their customers and gives interesting and sometimes gross stories that is revealed by them. The site is filled with stories and it gives them chance to submit their own stories of confessions, rants, and revenge tactics toward their difficult customers, famous celebrity they waited on and complaints about their managers, restaurant, menus, and customers. You can join their mailing list where they send you new articles and allows you to submit your own story to be published if chosen. It is divided into two departments, WHAT CUSTOMERS SHOULD KNOW and FOR FOOD SERVERS ONLY. Every month there is a story of the month is picked and is the feature of the site.


This is a clip of the story from the February story of the month. It is about a waiter who had a customer who refused to tip him because busboy refilled their iced tea. They were complaining that waiter should have paid them more attention instead of the bus boy. This is what the waiter did.

     "Well OK then I'll just bring you the bill."

     He hands me a credit card, and I take it to the end of the bar to run it through the credit card machine. It clears. So I take the card and the voucher and I go to the hostess station and get two silver mints, but I don't take them to the table. No not just yet. Instead I head up the back staircase to the fourth floor where I know no one ever comes. I set the credit card book down on the stairs and unwrapped each of the mints. Carefully so that the wrappers are still intact. Then I undo my belt and drop my pants and undershorts. I take each mint one at a time and shove it up my ass. I then push it back out using my rectal muscles and rewrap them. That is of course after I've inspected them for any visible debris. Then I pull up my pants and head down the stairs. I walk over to the table. Set the check and mints before them and say

"Thank you very much and have a nice evening."

After they leave I go over to the table and find a nickel and two empty mint wrappers. I believe that was the best tip of the evening.


You can read the entire story by clicking to  





This is a site of waiters andwaitresses. This site is filled with stories from the waiters from across the United States as they share their revenge toward the customers. It is packed with gruesome stories of their revenge to their worst customers, bad tippers, and irritating customers. It is venting of their anger and mistreatment by the customers and most of the stories are written by the waiters as they tell their own experiences and incidents to be shared with other fellow waiters. It even has a debates and award, and strategies given to the waiters to obtain better tip from fellow waiters and waitresses.


Staff Recommendation:

Some people are rude no matter what you do or say. There is nothing you can do about it, or anything that you can say to change that. As long as you remain professional, you can know that it's not your fault, and you can't get into trouble for any problems the guest may cause.
If the guest does cause problems, tell your manager that you professionally waited on the table at all times.








            As you can see, the rage that everyone thinks is not always about killing someone or someone getting hurt physically. Like the nurse rage, most of their rage is from the verbal abuse that they have to endure from both the patients and the doctors. Verbal violence is as dangerous as the physical and that is really important to know. The other sites like the work rage is a growing problem in our society from all over the world. It is only from few days that we hear about work rages that occurs or people getting hurt from them. Even in Hawaii, we have experienced such serial killing that have occurred in the work place in the Xerox company. It is not just a big city problem anymore.

            This site was composed to inform people that rage is very common in our life and it is a serious problem. It needs to be addressed and it can’t be ignored any longer. We need to be aware of our own raging episodes and also help others in identifying them so that we can bring thing age of rage into the age of peace.




* Dr. Leon’s Page

 My Homepage

  Psy 409b    Class Home Page

 Report 1 Annotated bibliography on age of rage

*  Instructions for Report 1

* Book Review

 Age of rage Forum Discussions

*Class Oral Presentations

 Report 2 Self-Witnessing Report on the age of rage

*   Instructions for Report 2





“If you are patient in one moment of anger,

You will escape a hundred days of sorrow.”







Please email me!   //    Back to top










Kelly Hur

Last updated: May 6, 2001

Psychology 409

Professor: Dr. Leon James