3 Minute Presentation (Pg. 49-72)


"A college professor tells about a small, inventive step he took to help himself become a more effective communicator? One day a student was brave enough to tell him about what amounted to a verbal tic that distracted and confused his listeners: He ended sentences with the words ‘on it,’ much as some people pointlessly insert ‘you know’ into sentences."

Superior performers intentionally seek out feedback; they want to hear how others perceive them, realizing that this is valuable information. That may be part of the reason people who are self-aware are also better performers. Presumable their self-awareness helps them in a process of continuous improvement. Self-awareness in itself is an invaluable tool for change, especially if the need to change is in line with the person’s goals, sense of mission, or basic values- including the belie that self-improvement is good.

Change seems to be an inevitable process, which people are not always willing to do. Awareness of a problem is one step, but acceptance of the problems is a different step. In the case with the college professor, Goldman points out how a problem was pointed out by the way he spoke. The professor accepted the problem and took corrective measures by having his students inform him when he continued his problem. However, as the title implies, it is a road to improvement. Not all individuals accept their problems, so therefore, corrective measures cannot be taken. For instance, someone who drinks alcohol for breakfast, lunch, and dinner may claim that they just enjoy the taste. In most cases, they may be classified as an alcoholic. But if they do not admit to their problem and accept the problem, then no road to improvement can be made.


"It was out of control blood pressure- a result of neglecting t take his hypertension medication- that had led the elderly man to suffer a massive stroke. Now he was in intensive care in a hospital that specialized in brain injury, and the next few days would tell whether he would live or die. Frantic treatments focused on assessing the amount of brain damage and trying to control any further bleeding. His visitor a close friend who was a registered nurse working in the same hospital, happened to see the man’s medical chart and noticed that of the many medications he was being given, none was for controlling blood pressure. Concerned, she asked the neurology resident poring over the results of a brain scan at a her friend’s bedside, ‘Is he taking his blood pressure medication."

The attitude that the rules and standards procedures can be bent, and the courage to do so, are hallmarks of self-confidence. Indeed, in a study of 209 nurses at a large university hospital, those who had the strongest sense of self-efficacy were most likely to speak out when confronting inadequate or medically risky situations. Such a confrontation or protest is an act of courage, especially given low status of nurses in the hospital hierarchy.

Speaking out when you feel that something is not right show self-confidence. Self-confidence seems to go along with personality types, and people who have these type of personality types seems to get further in careers because they are often heard. If one has an opinion or an idea, but does not have the confidence to share the opinion or idea, then it will not get heard or addressed. Therefore, overall it is good to speak out and share your ideas. Even if your ideas are wrong or inaccurate, the worst that may happen is that your embarrassed for making a mistake in your thinking. Even mistakes do not seem to be bad because it will be an experience that you can add to your emotional intelligence.

In the case with the doctor becoming annoyed about the nurse informing him of the medication, has to deal with societal issues. It seems that certain personality types have the need for power, and when the sense of power is challenged by someone of "lower" status, their intelligence gets insulted.