Customizing My Emotional Spin Cycle:
Data Collection and Analysis
Psychology 409b--Spring 2002--G16 

By: Kristin Ching
Dr. Leon James, Instructor

Instructions for this Report

Table of Contents
Introduction
Data Collection and Analysis
Discussion
References
Links


Introduction

 

Summary and Highlights of My Annotated Bibliography

The information in this report stems from my report one in relation to what is known as the Spin Cycle - The Four Options and the Two Bridges: Annotated Bibliography.  It begins with a brief overview of the project and gives a description of the Spin Cycle. 

We were then given four query statements:  cognitive scripts, behavioral routines, cognitive appraisal and emotional intelligence for which we researched on the internet.  Each of the four query statements were required to have five different resources that we read in order to better understand how they relate to the Spin Cycle.  We then defined these terms in our own words and related them to the spin cycle with an example from our everyday lives.

The annotated bibliography section of report one lists the hits we reviewed for each of the four query statements.  It gives a brief overview of the site and how it relates to the spin cycles as we see it.

The last section of report on is simply a bibliography which links back to the actual article we researched.  This is helpful for anyone who may want to read the article in full as well as give credit where credit is due.
 
 

Implications

Socialization Practices

Much of what we do (how we behave) has a lot to do with socialization.  Dr. James defines socialization as, "acquiring particular habits in three areas of human functioning:  habits of feeling, habits of thinking and habits of sensations and acting out. 

Everyday we see how people go about their daily lives and interact with one another.  In turn , we see what works and what doesn't .  A lot of what we learn has to do with observing what pays off and the habits that we form.  Many people respond to certain situation in inappropriate ways because they know what response or action will result in reward.  We have become victims of the social norms of  our society whether we choose to see it or not. 

Many of the articles I found on the web discuss the idea that we respond to certain situations with aggression because it is how we have learned to deal with things.  We are repeatedly exposed to people who deal with situations using aggression and we see that being aggressive gets the job done.  We, in turn, react to our own situations with aggression be cause we want the same results.  Thus, the cycle continues. 

Another aspect we must take in to consideration is that we are being brought up in a time where we are taught to strive and succeed.  In order to do this we must not let people take advantage of us and we must stand up for ourselves.  In many cases this comes across at aggression. 

So you see, we have been socialized to behave in this manner.  The problem is that it has gotten out of hand.  For this reason we now have anger management classes, self  help books, psychologists and psychiatrists to help keep our aggression under control.  We need to end the cycle of aggression  and become a society socialized to be less aggressive.
 
 

Interpersonal Relations

Regardless of the age of technology, we continue to encounter people and interact with them on a daily basis.  Thus, it is important for us to learn the proper skills needed to effectively communicate.  Yet, aggression seem to be the most popular method.

Most of the web sights I researched dealt with increasing employee moral as  well as profit with effective interpersonal relations.  These sites discussed training for those from the very top of the ladder to the very bottom.  CEO's need to learn effective communication as to avoid relaying the message of cold and uncaring.  Managers also need to learn how to effectively communicate with their staff and the staff need to learn how to communicate with each other.  These personal relationships are an integral part of any company.

The web sites also implied that our interpersonal relationships are important during our earlier ages.  One of the sites discusses bullying.  Children  who are considered bullies usually come from homes where aggression is prevalent.  Thus, the interpersonal skills of the bully child become limited to aggressive acts.  This needs to be resolved for both the bullier and the victim in order to prevent damage in the long run.
 
 

Stress

Stress is prevalent, no questions about it.  More and more stress causes people to fall ill to depression, aggression , drug addiction and mental illness to name a few.  We are a society who is under constant pressure and have few resources to deal with those pressures. 

The web sites discuss the pressures placed on people in the work place, children, parents as well as your everyday person.  Again , the sites imply that we have an enormous amount of stressor and we lack the necessary tools to effectively deal with stress.

Many believe that stress is inevitable, but fact of the matter is that stress can be reduced if we become better educated on the proper ways to do so.  We are education in many things but stress reduction is often neglected.  It seems like such a small factor but stress can lead to physical as well as mental illness.
 
 

Conflict

Just about every site discussed conflict and implied that there is conflict because we lack the appropriate skill which keep conflict to a minimum.  We lack emotional intelligence which enables us to have empathy for others and cause conflict.  We have formed schemas for how to get what we want even if it means being aggressive, because in the end aggression pays off. 

Conflict is everywhere.  It is the reason relationships don't last, countries go to war and people get hurt.  Finding ways to avoid conflict is something that has not been stressed but needs to be.  Not only do we have conflict with others but with ourselves as well.  We have trouble deciding what is right and what is wrong.  When the stress of these kinds of decisions becomes to much to handle we turn to other means: drugs, aggression etc.
 
 

Society and the Spin Cycle

The spin cycle suggests that we are capable of controlling our emotions but we choose not to.  Many feel that we react to situations automatically and thus have no control over our reactions.  These reactions are not actually automatic but habits that are repeated and reinforced by a number of variables.

People don't make a conscious effort to control their emotions but need to take the first step by identifying the problem. In many cases people in our society choose not to be positive in certain situations because the outcome is not as gratifying as it would be if they were negative.  Sometimes yelling at a person to get them to stop treating you badly gives us instant gratification.  So instead of trying to be positive we choose to be negative because its fast and easy.  This is perhaps the problem with society today.  We are son concerned with what works that we, in many cases, fail to see what works best.

We as a society need to become better informed about emotional intelligence. Not only will it make life easier and less stressful but it will also keep us physically healthier.  We learn a lot of things in school theses days, but the spin cycle is not one of those things.  Perhaps it should be.  If we begin educating  children at an early age perhaps negative emotions and violence can be significantly reduced. 

In the long run, I think we as a society will be come better education on emotional intelligence but like anything else it will take time.  Eventually, emotional intelligence will be taught as often as math and our children will be better for it.
 
 

The Future

Emotional intelligence has as much to do with knowing when and how to express emotion as it does with controlling it.  The future seems  uncertain at this point because the study of emotional intelligence doesn't not seem to be of high priority.  Also the study of emotional intelligence is fairly young so it has not yet been perfected.  There are very few tests of emotional intelligence that are reliable and valid so we will need time to improve upon them.

For now, all we can do is work with what we have and build upon the foundation that already exists.  Classes such as this, books, papers and articles that have been written and continued studies are the hope of emotional intelligence.
 
 

back to top

 


Data Collection and Analysis

My Threefold Self

The threefold self begins with socialization.  Socialization refers to the cultural norms of the particular place that we are raised.  When we are socialized we acquire particular habit in three areas of human functioning: feeling, thinking and acting out.  These three domains act together, but can be broken down and taken apart for better understanding.

With in the threefold self are two arenas that we function in daily.  The first area is the arena of others and the world and the second is the self .  When functioning in either arena we can be either negative or positive zone.  Below are some examples of the positive and negative spin cycle to better your understanding or you can find more information in Dr.  James' general instructions.

In the two arenas, others/world and self contain four life arenas  of daily life called the four options.  We call them options because we have the ability to choose which life arena to function in at any particular time in any given situation.  The nature/nurture controversy comes in to play at this point because in most cases people react to certain situations automatically and the reactions are usually negative.  Fact of the matter is that we have the ability to choose to function in the positive.  An example of this control would be to calmly explain a situation to a person who has just yelled at you instead of automatically yelling back at them.

Many people, myself included, are aware of the concept of self control, we simply choose not to use it.  Now, Dr. James' description of the threefold self has put a name to those behaviors that seem so difficult to control.  Instead of categorizing these kinds of "automatic" behaviors as self controlling issues there is a more detailed way to describe the process of our reactions to situations. 

It is surprising that more psychology text books don't discuss emotional intelligence issues.  It seems like a very relevant issue for psychology majors as well as other areas of study.  If more students were educated on emotional intelligence issues and the spin cycle then perhaps there would be campuses full of stress free positive students.
 
 

Project Design
My Project

I work for the help desk section of an IT (Information Technology) department in a medical setting.  On a daily basis, we receive trouble calls from any one of the more than three thousand users in the hospital.  The calls we take deal with computer related issues, and needless to say the calls we take are often from irate users.  In many cases the users are frustrated and they tend to take it out on us.  As technicians we are trained to deal with each user in the most composed manner.  The problem is that occasionally we feel the need to vent.

While I am on the phone with a user I am very calm and composed, but as soon as I hang up the phone all the anger that has built up inside over the course of the phone conversation comes pouring out.  In many cases I find myself slamming the phone back on the receiver and in extreme situations I begin to vent to one of my co-workers.  This seems to happen very often (at least once or twice a day) and I would like to alter my choice from negative options to positive ones.

The design of this project begins with six days of baseline oberservations (the baseline obervations are described in the next section).  The first three days consist of obervations of the negative red and the last three days consist of observation form the negative blue.  Then, for another six days we were reuired to perform intervention or the bridge technique the first three days for the negative red and the next three for the negative blue.  Each day we kept a record of what we were feeling, thinking and doing at the time the situation occured.

Week 1: Baseline observations:
Sample activity A (negative red):  day 1 ||  day 2  ||  day 3
Sample activity B (negative blue):  day 4 ||  day 5  ||  day 6

Week 2:  Intervention--practicing the bridge technique:
Sample activity A again:  day 1 ||  day 2  ||  day 3
Sample activity B again:  day 4 ||  day 5  ||  day 6

Baseline-Intervention Approach

The base line intervention approach, suggested by Dr.  James, is a period of time in which we observe our feelings, thoughts and actions.  By observing these three things either by taking notes or recording them we can get a better understanding of where the problem lies and take the appropriate steps to resolve the problem.

The Bridge Technique Defined

The bridge technique is a tool which enables us to cross over from negative feelings, thoughts or actions, towards ourselves as well as others, in to more positive feelings thoughts and actions.  According to Dr. James, the bridge technique consistes of a red and a blue bridge.  The red bridge is difinitive of ourself while the blue bridge is difinitive of others and the world.  There are both positive and negative feelings associated with the red and blue bridge namly positve or negative red and positive or negative blue. 

The red bridge, for example, works in this way:  If we are angry at someone, in most cases we would yell at that  person or talk behind their back.  This is considered emotionally impared thinking.  In order to use the brigde technique, in the is case red because it involves others and the world, we would have to observe the situation and decide on a more appropriate action.  By doing this we are useing the bridge and crossing over from angry to compassionate and thus, our behavior becomes more constructive. The blue bridge technique is like the red except that it deal with ourself instead of other. Below are diadtams of  the red and blue bridge for a better undersanding.


 

Many of us, myself included, may think that this technique seems familir.  I don't know that we've heard it defined in these terms but we sure have thought about it's techniques.  I know there are times when I react in a way that is emotionally impaired and I try not to let myself repeat that behavior.  In some cases I can successfully bridge but in others I am unable.  Like anything this tool can be effective only if we study, practice and apply it.
 
 


 

Daily Emotional Spin Cycle

The daily emotional spingcycle is a process of how we deal with our emotions on a daily baisis.  It is how we feel , think and react in certain situations.  The word "spin" is usd in the name because we are constantly flip flopping between our positvie and negative emotions in most situations we encounter.  The word "cycle" is used because at times we tend to recycle emotions from the past instead of actively trying to alter them, even if altering them is for the better. 

It is improtant to know that the "spinning" and the "cycling" are related to our personality.  If  we are flip flopping between positive and negative emotions and these emotions are towards other or the world then this is how others and the world will percieve who we are.  In many cases this  becomes our personality.  Similarly, if we react to certain situation in the same way all the time we tend to repeat those same behaviors over and over (cycling) and they eventually become automatic, like a habit.  This to helps to form our personality because we many tend to think that it is just how we are.  This kind of thinking leads us to emotionally imparted thinking more that need be.

It seems to me that there is a gender difference when i comes the the sping cycle.  Men seem to be more positve about both themselves as well as others and the world.  Women on teh other hand seem to be very negative about themselves and more positvie about others and the world (although the difference my not be significant).  As a woman, I think we tend to be more hard on ourselves than men.  We then to run high on emotion , most of the time.  Perhaps, if we use the bridge technique then we can better deal with situations as well as ourselves in a more positive manner.


 

Rating Scales

The global rating scale (shown below) was filled out every day of the project.  This scale seems to measure the kind of mood we were in on that particular day.  By determining our mood for the day were are more able to see why we reacted the way we did.  This can be useful for anyone hoping to react to people and situations in a more positive manner.  It can be especially useful for those who don't think that they are emotionally impaired.  This record will show them in black and white just how their mood reflects in theri actions.

_____   1) What was my overall stress point today: (1=very weak; 10=extreme)

_____   2) What was my overall level of satisfaction with myself today: (1=very weak; 10=extreme)

_____   3) What was my overall level of dissatisfaction with others today: (1=very weak; 10=extreme)

_____   3) What was my overall level of effectiveness or productivity today:  (1=very weak; 10=extreme)

_____   4) What was my overall level of coping successfully with my feelings today:  (1=very ineffectual; 10=extremely effective)

_____   5) What is my current level of hope for the future: (1=little hope or brightness; 10=extremely hopeful and bright)

_____   6) What was the worst level of negativity or selfishness of some other people around you (1=almost no negativity or selfishness observed; 10=extremely strong negative or selfish behavior observed)
 
 


 

Data Collection

I began to collect data on 3/18 - 20 for the negative red activity and from  3/25 - 27 for the negative blue activity.  This was to be the baseline observations in order to perform intervention for week 2.  Intervention was performed on  4/1 - 4/3 and from 4/8 -4/10.  Here are some sample records for you to view.  There is a sample record for each of the zones.  A complete set of my records can be found on a seperate page.

Day 1 Negative Red 
March 18, 2002 @ 7:30 am

First thing in the morning, first call of the day and I have to speak with an irate
doctor.  Sometimes I just don't understand them.  They are supposed to be these intelligent people who save lives yet they can't remember a simple 6 character password.  They yell at us because they say the system never works but it's them who are locking out their accounts because they are typing in the wrong password.  They may be book smart but they sure aren't emotionally intelligent.  I could feel my body getting hot while he was yelling at me.  I was thinking about all the things I wanted to say to him just to let him know how much of an ass he was and how stupid he must feel to find out that he just
forgot his password. 

Day 5 Negative Blue 
March 26, 2002 @ 1:40 pm

I just took a call from a user who wasnāt so nice...I hate when I have to bite my tongue while the other person vents to their hearts content.  Itās spring break not to mention it's a holiday and Iām the dummy who said I would work. No one else volunteers so I did.  Why do I always do stuff like that?  I usually end up regretting it.  Sometimes I just want to kick myself in the butt! I can feel my heart beating faster than ususal and my face started to get really hot.  The whole time on the phone I was pounding on the keyboard while typing.
 
 

Day 7 Positive Red 
 April 1, 2002 @ 7:30 am

First thing in the morning, never miss, irate users calling about passwords. They seem to loose their memory over the week end.  When I was talking to the user on the phone I was very aware that I was in the process of my intervention week.  I was very clam on the phone, even though inside I was raging.  When I got off the phone, I didnāt slam it down and I didnāt swear.  I just closed my eyes and took some deep breaths.  On the outside I seemed to be okay, like it was just another routine call but inside I was feeling anger.  Iām not sure if thatās a good thing.  I didn't use the bridge technique to well in this case. Instead of taking those dep breaths during the call, I took them after the fact.  It helped me to deal with the already existing anger but I should have tried to interviene earlier to avoid all the phone slamming. 
 
 

Day 10 Positive Blue 
April 8, 2002 @ 9:30 pm

I just finished working out and I feel good.  I always seem to feel better after a
good run.  Hopefully I can continue to feel good.  My presentation is tomorrow but Iām feeling better about it.  I just keep thinking how good my classmates were when everyone else gave their presentation and it seems to be calming my nerves.  I donāt feel so on edge anymore.  I feel energized and enthusiatic, exercising helps me the think clearly and have a better outlook on things.  I suppose this could be considered a way of using the bridge technique. 
 

Having to keep track of how I reacted to certain situations was very beneficial.  I was able to really see how I react in certain situations.  There were very few problems except that I had some difficulty remembering what I was doing while going through the situation.  I tried to record what I remembered but I'm sure if someone had witnessed the situation they would have seen some things that I hadn't noticed. 
 
 


 

About The Bridge Technique

The bridge technique is about recognizing the negative emotions and thinking processes and trying to regulate it.  When I was going through a situation in which negative feeling were present, I tried to calm myself and convince myself that the negative reactions would do me and the situation no good.  I also tried to telling myself that I would be able to think more clearly if I could just stay calm and omit all the negative feelings or at least try to control them.  In some situations I was able to control those negative reactions.  What was difficult was difficult was trying to control all the negative thoughts.  On the outside I appeared calm and composed but on the inside I continued to be angry.  It caused a lot of frustration on my part.  I felt as though I had failed my task.  In some cases I felt justified in my anger and frustration but I soon realized that those justifications were part of the negative spin cycle.  I have been justifying my anger for so long that I just came naturally or automatically.  This kind of negative behavior has been repeated for such a long time that I react in habit.  I also noticed that on the days that I felt little stress I was able to deal with negative situations better than on days that I felt larger amounts of stress.  It seems that the effectiveness of the bridge technique depended heavily on the mood I was in on that particular day.

If I were to try and teach a friend how to use the bridge technique I would first start by telling them to take a few days to observe their behavior when faced with a particularly negative situation.  I would then ask them to later try and to identify why they had reacted the way they did and reverse that negative reaction the next time.  They could do this by taking deep breaths and reminding themselves that those negative thoughts, feelings and actions would serve no practical purpose in the situation.  I would make all parties feel more anger and frustration and cause an added amount of unnecessary stress.  I would then tell them that stress can cause more damage then they really think.  I can cause not only mental harm but physical as well.  Anger always leave someone feeling bad and that isnāt a good way to leave any situation.

In order for the bridge technique to work effectively it needs to be used by a person willing to practice and by one who has an open mind.  Perfecting something like the bridge technique takes time and patients.  A person who wants quick results will almost certainly be disappointed.  People who learn to use the bridge technique will need to be creative in that they must find other ways to deal with their negative thoughts, feelings and actions.  Those who use this technique must also know and understand one important thing, that although aggression pays off, the pay off isnāt always positive.  In many cases it can leave one of the parties hurt.  We need to learn that the pay off doesnāt always turn out exactly as we expect.

The bridge technique isnāt a perfect tool but it has many benefits.  There may be those who have such an enormous amount of anger that the bridge technique may not be effective.  In cases like this the individual should seek some professional help as well as applying the bridge technique.  As I said this tool isnāt full proof but itās a positive step in the right direction.
 
 

back to top


Discussion

This project has taught me more about myself than I realized.  When I first began observing myself I didnāt think that I had so many negative feelings inside.  After just one day of observation I realized I was wrong.  The amount of anger in me was shocking.  I wondered how I had gotten this far with out blowing a blood vessel.  I have learned that I function and react a lot on emotion and I let my emotions take over instead of logically thinking the problem through.  The diagrams seemed to be made especially for me to read.  I was your typical negative person or so it seems.  I have come to realize that emotions are a great attribute only if it is controlled.  I and we can not function purely on emotion, it just isnāt emotionally intelligent.  Emotion is like an herb or a spice we use when cooking.  We need it in order to make the dish come together but add to much and the dish is ruined, add to little and the same happens.  We need to add just the right amount to each dish in order to let all the ingredient come together.  In any situation we need to know when to add our emotion, when to add logic and when to just shut our mouths and listen.  This is what the project has taught me.

I will definitely practice using the bridge technique and teach it to whomever wants to learn.  It can be an effective tool in most anything we do.  Everyday we deal with people and communicate with them in some way, shape or form.  Effective and emotionally intelligent communication is the only way to go.  It is a tool that can be taught easily in a manner that many can comprehend.  It doesnāt use scientific words that can sometimes confuse or even intimidate people.  The logic behind this technique is basic and should be used and taught more often.  If more people were emotionally intelligent instead of emotionally impaired then the amount of violence, death, illness and negativity would decrease dramatically.  It funny on something as basic as emotional intelligence is something that most of us lack.  Itās as if people over look it...why...because that would mean that they would have to change and change seems to be something people try to avoid, at least when it comes to themselves.  Sad to say that if we could just swallow our pride and admit that there is a problem then perhaps we would all be just a little happier.
 
 

back to top



References

1.  Emotional Intelligence in Everyday Life.  Joseph Ciarrochi, Joseph P. Forgas, and John D. Mayer

2.  general instructions

3.  Hiddeng Anger

4.  Report 1

5.  Seeing Red, Feeling Blue

6.  Understanding Anger: Theories and Facts
 
 

back to top

Report 1 My Records Book Review My Homepage

 
Dr. James Homepage G16 Class Homepage
back to top
 
Email Me