The purpose of this Report 1 is to introduce you to a concept designed by my instructor, Dr. James. This concept is referred to as the Daily Emotional Spin Cycle. Every moment of our lives we have two arenas to function in. We function in the arena of others and the arena of self. Within each arena we find that there is something known as the threefold self. The threefold self helps us to understand how our socialization effects three areas of functioning. These three areas are known as:
habits of feeling
habits of thinking
habits of sensations and acting out
These three habits can be positive or negative. Therefore, there is a positive and negative side to the arena of others and also to the arena of self. The following diagram will aid is seeing how the cycle works.

As you can see, there is a red bridge between the negative and positive arena of others and a blue bridge between the negative and positive arena of self. The red bridge is used when you find yourself thinking negative thoughts about others. The following are a few prompts you can use to change your thinking about others from negative to positive.
remind yourself that retaliation hurts people including yourself and it's not good
remind yourself that aggressive behavior won't bring you what you want
think of alternative options you have available
The blue bridge is used when you find yourself thinking negative thoughts about yourself. The following are a few prompts you can use to change negative thoughts about yourself to positive thoughts.
tell yourself you don't want to be known as a cynical person
reject any idea that you don't need anyone's support or that you are self-sufficient
tell yourself you're going to feel better about yourself by switching emotional styles
If you notice, there are now four sections known as the four options. I think this is a great description because that is exactly what they are. You have the option to choose which side of the arena you want to be on. You can choose by using the bridge technique. If you find yourself on the negative side of the emotional spin cycle, then you have the option of using the bridge technique to change your thinking to positive thinking. This is the purpose of my report 2. During this report, you will see where I record myself in the threefold self for one week and then I will try to use the bridge technique during the second week. The second week I will see more about how I use my options to decide whether to remain in the negative or use the bridge to move to the positive. If you read the general instructions describing the Daily Emotional Spin Cycle in more detail, you will gain a better understanding of the Emotional Spin Cycle and how it is important in your life.
Cognitive scripts (or schemas in relation to motivation): If we want something, we use information that we already have to help us determine how to go about getting it. The information we use is our cognitive scripts. Cognitive scripts are how we organize the information we receive and we then use this information later as a guide.
Behavioral routines (in relation to socialization or enculturation): I think of behavioral routines as being the same as habits. The way we react in a given situation is determined by our behavioral routine. We acquire these routines through what we observe from other people such as our parents. Therefore, we will often act in a way that is consistent with social expectations.
Cognitive appraisal (in relation to self-enhancing behavior): This refers to how a person views themselves and things around them. As a person becomes more aware of how they appraise a situation, they can use this information to help change to more positive behaviors.
Emotional intelligence (in relation to productivity and success): Emotional intelligence refers to how aware a person is of their own emotions and the emotions of others. It is important to be aware of the emotions of others and how your own emotions effect others. Higher emotional intelligence leads to higher rates of productivity and success.
All of these terms are important to help in better understanding the Daily Emotional Spin Cycle. They all focus on the importance of better understanding ourselves and the impact that understanding plays on our everyday interactions with ourselves and others. You can't improve your life without understanding why you react the way you do and what you can do to change things.
Below you will find my annotated bibliography. I have found five internet sources for each of the previous terms. These sources will help explain in more detail what these terms mean and then you can use that information to help you to better understand your own Daily Emotional Spin Cycle. Hopefully, then you can learn to use the bridge technique to better your life so that you are spending more time in the positive and less in the negative.
(1) Instructor's Guide - Trainer notes: Cognitive Mapping Techniques
This site describes cognitive mapping as a way that we use our past experiences to motivate how we interpret new experiences. This can be related to the spin cycle in the fact that the cycle represents habits in our feeling, thinking, and acting. These habits develop over time from our experiences. Therefore, our cognitive map reflects these habits. Below is a sample of the text found at this site.
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This is important because decision-makers have a limited capacity for processing information so that, when dealing with complex problems like innovation, they could rarely process all the information that would be relevant. Their mental models help decision-makers to select information and to decide what actions are appropriate (Weick, 1979). Thus individuals' cognitions may shape organisational decisions, although the extent to which this will occur will depend on the socio-political context and on their ability to influence decisions in their organization.
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(2) Social Cognition and Cognitive Schema
This site offers a look at three different types of cognitive scripts or schemas: Person schemas, event schemas, and role schemas.
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Person schemas- Schemas about the attributes (skills, competencies, values) of a particular individual. This often takes the form the 1 personality we attribute to that person.
Event schemas (cognitive scripts)- These are processes, practices, or ways in which we typically approach tasks and problems. They are the 1 programs we call upon when faced with a certain stimulus. These are behaviorally oriented
Role schemas- These schema contain sets of role expectations, that is, how we expect an individual occupying a certain role to behavior. They are used frequently for the following:
1. Evaluation- When we evaluate individuals occupying a certain role (e.g., doctor,
accountant, actor, artist), we compare their behavior to our culturally derived role schema for that role.
2. Role playing- In assuming a certain role, the role schema often becomes our scripts as to how to behave.
3. Identification- We often identify and categorize individuals by the role they assume. We use these role schema to help us place individuals into a certain category by matching their observed behavior with our role schema.
4. Prediction- Once an individual is placed into a category (role) we tend to assume he or she will behave in accordance with the role schema and use this as basis to predict future behavior of this person.
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We often use these schemas to motivate our own thinking and behavior when we meet new people or situations.
(3) Paternal Practices, Parental Occupation and Children's Aggression
Parents are responsible for many of the cognitive scripts that children use to decide on how to behave. When a child often sees their parent get angry in a certain situation, the child is also likely to model the same behavior in the same situation. They are using cognitive scripts to determine their behavior necessary to achieve the wanted outcome. This site explains more about how parents and their parenting styles influence children and their behaviors.
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Social Cognition
Violence is learned behavior. Huesmann (1988) and Bandura (1973) argue that children learn aggressive behavior through both observational learning and enactive learning. There is a positive relationship between a child's observation of others behaving aggressively and the child behaving aggressively.
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(4) The Cognitive Psychology Website
I found this an outstanding website to visit as a source of information about cognitive scripts or schemas. This site offers features that define a script.
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Following the work of Schank & Abelson, Nelson & Gruendel (1986) identified 5 features that define a script:
1. They are organised sequentially
2. They are organised around a central goal
3. They are generalised and include slots for variable elements
4. They are similar across individuals who share the same experience.
5. They are consistent across repeated experiences.
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It is important to understand that scripts are used to achieve a specific behavior. I like the way that this site shows how a script is developed for attending something such as a lecture. There are certain activities that are involved in attending a lecture usually regardless of the subject of the lecture or the person attending the lecture. Please notice that each activity mentioned is preceeded by a motivation. For example, the student is motivated to enter the room because it is necessary in order to attend the lecture. They are also motivated to find a seat because they want to be comfortable while listening to the lecturer.
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The psychological reality of scripts was demonstrated by Bower et al (1979). College students were asked to list, in order of occurrence, about 20 activities associated with visiting a doctor, attending a lecture, going shopping for food, etc. Overall, there was considerable agreement among the subjects about both the order of the activities and the activities themselves. The most frequently mentioned activities for attending a lecture were:
enter room
find seat
sit down
take out notebook
listen to lecturer
take notes
check time
leave
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We develop schemas in order to help organize information we receive. We then use this information in our perception of later events and as a guide to determine behavior. This site explains how our schemas are not always reflected in our story telling. For example, we may listen to a speaker and find them to be very boring. But when the speaker is a friend we know and they ask us how they did, we may find that we tell them they were great. The story they are being told is inconsistent with the schema we acquired from their speaking. We don't want to hurt our friend, so we tell them a story that isn't accurate with the way we really viewed the situation.
This site describes how the unconscious mind and the conscious mind work together in forming and using schemas. The unconscious mind is shown to filter information before storing and using it as a schema. This site is interested in looking at this filtering process to understand more about what is added, left out, altered and disguised. This information would also be useful in understanding the emotional spin cycle. Schemas play a large role in the options we choose in our daily emotional spin cycle. It is important to understand how these schemas develop if we want to be more able to control our emotional spin cycle.
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In everyday life, people rely on cognitive models, maps or schemas of how the world works, to organize their perception of events and determine how to act. These models make up much of the structure of the unconscious mind, on which our conscious thinking and decisions are based. They tell us what everyday objects are; how to identify situations; the kinds of people and roles we encounter, and the roles we are expected to perform. In the largest sense, these are models of the physical, social and psychological world we live in, and our place in it, as physical and psychological beings and members of society.*
As we go about the business of everyday life, we identify each situation by seeing which of these schemas it fits into. One might say we are perpetually creating a second, more specific kind of schema of individual events and how they relate to the more general model. We have a schema for what a politician who is evading answering questions looks like and when we see something that fits it well enough, we create an implicit model in our minds of the specific event as an instance of a politician in cover-up mode. There are undoubtedly instances in which we tack back and forth between the specific instance and the general model, when we are unsure what we are perceiving, to see how the former fits the latter. But, more commonly, the process of identification, of fitting the particular into the general model, is automatic and instantaneous.
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(6) Gale Encyclopedia of Psychology: Socialization
This article does a great job of explaining what socialization is and the role it plays in our lives. Socialization is a process that involves personal and environmental factors. Many people have questioned if nature or nuture or both together are responsible for how people feel, think, and act. This article shows how both nature and nurture are important factors in the socialization process. Both factors are seen as influencing the behavioral routines that individual use in their lives every day.
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The family is the most influential socialization force. Parents, grandparents, and siblings all transmit to infants and young children what they consider to be important values, behavior, skills, and attitudes. Household rules govern behavior, interpersonal behavior serves as a model for interactions with outside people, and socially valued qualities such as generosity and caring are learned through example within the home and in the culture. As children grow and interact more with the environment outside the family home, others begin to play important roles in the socialization process. Friends, institutions such as church and school, the media (particularly television) and co-workers all become important factors in shaping a person's attitudes and behavior.
Researchers have theorized that socialization is a complex process that involves both personal and environmental factors. For example, studies of aggressive tendencies in children have pointed out that certain children are more influenced than others when exposed to television violence or aggressive behavior by authority figures in the home. Some blind and deaf children display aggressive behavior such as stamping feet or yelling even though they have never had the opportunity to see or hear such displays of temper. Thus, it has been concluded that genetic factors must also be considered part of the socialization process.
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Socialization begins at birth and continues throughout an individual's life. Family is seen as being very influential in a child's socialization. During a child's socialization, they observe the behaviors of their parents and also are taught many values from their parents. These teachings and observations are used by the child to develop behavioral routines. As a child, my mother taught me to say "thank you" when someone does something nice for me. When I was still young and learning this behavior, my mother would often have to remind me to say "thank you". Eventually, I no longer needed a reminder. I had developed the habit or behavioral routine to say "thank you" automatically without a reminder.
When looking at the emotional spin cycle, there are different options people can choose throughout their daily lives. They have the choice to be on the positive side of the cycle or the negative side of the cycle. It is important to understand that the behavioral routines learned throughout life will lead someone to initially choose one option over the other. If these routines or habits are causing someone to choose the negative options, it is important to understand that it is possible to change these habits. It is hard work but can be done by recognizing the habit and making changes to learn new and improved habits.
This site offers a brief look at four different agents of socialization. The family, school, peer group, and mass media are all influential in socialization. Each of these agents has something unique to offer children. It is important to understand parents not only teach their children consciously, but that children also learn from the unconsious behaviors of their children. The school offers children the chance to be around a more diverse population than they may have had access to previously. This allows for those outside of the family to play a larger role in the child's socialization. Also, we all know that children often act differently when adults are not around. Peer groups allow children the chance to explore behaviors that they might not exhibit in the presence of adults. One last, but very important agent of socialization that was mentioned, is mass media. Television is a tool that can give our children access to positive and often negative behaviors. As adults, it is very important that we are much more aware of what children are watching on television.
A child's behavioral routine will reflect those behaviors they have seen. It is important as a parent to be very aware of where children learn behavioral routines. Only through knowledge can we learn how to avoid putting our children in unneccessary situations that will only teach them negative behavioral routines. We can not keep our children in a bubble away from all negative behaviors. But, we can learn how to limit exposure and also how to change negative behaviors. We can teach our children from a young age about the emotional spin cycle. We can explain to them that they have to option to choose positive over negative. The sooner a negative behavior is noticed, the easier it will be to change. This keeps the negative behavior from having a chance to become a difficult habit to break.
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Agents of Socialization
The Family
For most people the family has the greatest impact on socialization. The family is the greatest impact because for the first few years of life children are totally dependent on their parents. During this time, parents often relay their political and social views upon their children. Children also learn from the environment that the adults unconsciously create.
The Mass Media
The media plays a major role in the socialization of children. Television is the largest medium of mass media in this country. Nearly every person in the United States has a television. In 1996, 98% of U.S. households owned televisions, while only 94% had a telephone. The average family in the U.S. has at least one television turned on for at least seven hours a day (U.S. Bureau of the Census, 1995). Children become socialized through the television by the programs that they are allowed to watch, whether that be Barney or Cops is up to the parents. Often times children take the role of their favorite television character in real life. Television is a far more prevalent method of socialization because children can watch T.V. before they can read, and the television is also more fun than reading the newspaper.
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(8) Enhancing Students' Socialization: Key Elements. ERIC Digest.
Teachers often have at least one student in each class that have behavior problems. This site offers teachers ways in which they can improve the behavior of the students that are having problems. In order for teachers to become more successful at socializing students, it is important for them to model what is expected from the students. It is also important that the teachers project positive expectations and reinforce desired behaviors. I believe that modeling is the most important way for teachers to help students with socialization. I have already explained how children learn behavioral routines from observing the behaviors of others. Teachers can't expect students to change their negative behaviors to positive behaviors unless they have someone to show them what positive behaviors are expected. If a teacher exhibits negative behaviors, then this is the behavior that the students see and will begin to copy. It is, therefore, important that the teacher model the same behavior that they expect from their students.
The ideas expressed in this article are useful in showing how behaviors can be changed. The emotional spin cycle reflects this idea also. If someone is expressing negative behaviors, they can learn how to change their behaviors to positive behaviors. This site is a useful tool for teachers to learn how to help their students move from the negative side of the emotional spin cycle into the positive side.
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MODELING
Modeling prosocial behavior is the most basic element for enhancing student socialization, because teachers are unlikely to be successful socializers unless they practice what they preach. Modeling, accompanied by verbalization of the self-talk that guides prosocial behavior, can become a very influential method of student socialization because it conveys the thinking and decision making involved in acting for the common good. In situations in which prosocial behavior is difficult for students to learn, modeling may have to be supplemented with instruction (including practice exercises) in desirable social skills and coping strategies. Such instruction should convey not only PROPOSITIONAL KNOWLEDGE (description of the skill and an explanation of why it is desirable), but also PROCEDURAL KNOWLEDGE (how to implement the skill) and CONDITIONAL KNOWLEDGE (when and why to implement it).
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(9) Behavioral Safety Item: Are you mindful or mindless when working?
The only way to increase positive behavioral routines is through recognizing behavior routines and wanting to make positive changes. Studying the emotional spin cycle allows individuals a way of becoming more aware of their behaviors and whether or not they are positive or negative behaviors. It allows individuals to better understand what leads them to acting out behaviors and a way of seeing how important it is to be more aware of how their behaviors effect themselves and others.
This site explains how it is very important to be aware of behaviors in the work place. When someone repeats the same process over and over again at work, they may eventually find that they are performing work routines unconsciously. They may no longer be consciously aware of the possible dangers in the work place because of their behavior. I like the way the article offers suggestions for reducing injuries in the work place. It points out the importance of remembering what is involved in a job because people sometimes forget about what safety measures are needed. The suggestion offered in this article is for employees to write down the steps of the job and also look at the possibilities of behaviors that might be implemented and the possibilities of injuries that may result. Therefore, you can see that being more aware of behavioral routines is important if you want to change behaviors to reduce the risk of injuries to others and self.
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People sometimes move through daily regimes with little thought, alertness or creativity. The more mundane and commonplace the activity, the more likely a person will use an unconscious script to guide behavior-with an accompanying lack of awareness. Social psychologists warn that this mindless activity leaves us vulnerable to sales pitches, authoritative directives and injuries.
The power of synergy
It's useful to write down the distinct steps of a job and reflect on the possibilities of an at-risk behavior and injury at each step. Perhaps this was already done in the job safety analysis (JSA) of your job. But that JSA could be long forgotten. A lot has happened since, and maybe you weren't even involved in conducting the analysis. This is about your awareness of the critical safe and at-risk behaviors involved in your daily work practices.
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(10) Behavioral Situation, Expectations, and Trigger Events
This site explains the conflict that people often go through when their behavioral routines become more and more distant from their personality and self expectations. It is important to understand that individuals are resistant to change. Why go through the struggle of making changes when your life routines would have to change? Many people do not like to deal with changes because they find it too frustrating. This site offers the idea that certain events or triggers are responsible for finally pushing someone over the edge to realize that their behavior must change. This explains how people can change from choosing the negative side of the spin cycle in a given situation one day, and another day they finally change and decide to choose the positive side instead of the negative in the same situation. The trigger served as an aid to allow the individual to bridge from the negative side of the emotional spin cycle to the positive side. Below is a diagram the site offered as a way of seeing the effect trigger events play on a person's behavioral routines.
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(11) The Significance of Cognitive Appraisal
This site includes information about how individuals differ in cognitive appraisals of situations. These differences are reflected in how people react differently in stressful situations. Cognitive appraisal refers to how people view situations and how they use this information to react in the situation. This article includes information about how the way events are perceived and people's thought processes influence the way they react to stress. It is important to be aware of how you perceive things to make sure that you behave in a way that is accurate with the information offered in the situation.
I have seen how this relates to the emotional spin cycle by looking at my own life. Years ago, I found that if I got behind on my work schedule I would begin to feel stress. I was in the negative blue option of the emotional spin cycle. I was dissatisfied with my work and my ability to keep up with my work load. Later, I began to realize that stress was getting me nowhere. I used the blue bridge of the spin cycle to cross into the positive blue option. I used the bridge by telling myself that there was no reason to get upset or feel stressed because some things didn't get done one day. The store wasn't going to fall apart and things would eventually get done. I changed my perception and thoughts about the situation and found myself no longer feeling the stress I had previously felt. I was successful and changing my cognitive appraisal of my work stress.
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1 : A situation only becomes a stressor for you because you see it as one.
You have to think that this event may be unpleasant or harmful to you or that it requires some response from you in order for it to act as a stressor. Some people increase their dystress by exaggerating the threats and demands in their lives.
2: Once you've decided a situation is a stressor you will have expectations about wheth1er or not you will be able to cope with it.
These expectations depend mostly on:
your previous experiences with similar stressors but they can also be
influenced by the examples of others coping with the same stressor
by encouragement and instruction from someone who has previously handled the situation and
by your present stress level
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(12) PY3085-Emotion: Appraisal, Activation, Expression
According to this site, there are two types of appraisal: Primary appraisal and Secondary appraisal. Primary appraisal refers to an individual determining whether a situation is important in relation to their well-being. They may ask themselves questions about how the situation does or does not benefit them. Secondary appraisal is when the individual reviews different ways in which to deal with the situation. They take a look at all their available resources that will help them deal with it.
The way in which a person appraises the situation is strongly tied to emotions. If they don't care about the situation, then it will not have an emotional impact on them. However, their emotions will be impacted if they do care about the situation. These emotions can be positive or negative. If the situation is appraised as being beneficial, then the accompanying emotions will be positive. However, if the situation is found to be disruptive, then the accompanying emotions will be negative. This helps to explain how we develop positive and negative emotions. The emotional spin cycle shows how these negative emotions can lead to negative thinking and negative actions. Perhaps improving our appraisal skills will allow us to have more positive emotions instead of negative ones.
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Appraisal and emotional differentiation
According to appraisal theory, not only is emotion in general dependent on appraisal, but also particular emotions imply characteristic appraisal patterns. For example, Smith and Lazarus (1993) suggested that differences in profiles along just six basic appraisal dimensions account for the differentiation of the full range of human emotions. In Smith and Lazarus's view, all emotions are characterized by primary appraisals of motivational relevance. This means that unless the individual cares about the situation, it will have no emotional significance for them. A second primary appraisal relating to motivational congruence differentiates positive from negative emotional states. If the situation is beneficial to the individual's current goals and concerns, the experienced emotion is pleasant, whereas if what is happening interferes with ongoing projects, then the emotional experience will be a negative one.
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(13) Coping with Illness
Doctors often say how important a positive attitude and knowledge are important when learning how to cope with an illness. This site shows how patients use primary and secondary appraisal in their quest of achieving a positive attitude in such a stressful situation. During their primary appraisal, they asked many questions to understand what has happened to them and how will it effect their lives. During their secondary appraisal, they move to asking what they can do from this point on. One way of doing this is to become educated as to the surrounding resources that will aid the patient in their time of illness.
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Outcome of Appraisal
Appraisal will lead the patient to draw up a short list of the kind of adaptive tasks that need to be performed in order to respond to the illness event:
adaptive tasks required
1. Tasks related to the illness or treatments
deal with symptoms or disability
adjust to hospital & medical procedures
develop good relationships with health professionals
2. Tasks related to general daily functioning
control negative feelings
maintain a good self-image
preserve good relationships
prepare for an uncertain future
The kind of coping skills, behaviours and styles one adopts will largely determine whether the patient will achieve these adaptive tasks.
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In studying the emotional spin cycle, you can see that it is possible to bridge from the negative side of the cycle to the positive. This is usually done by interrupting the thinking process of the cycle. This site explains how thinking is voluntary and we can change our negative thinking to positive thinking. This is done by improving our abilities at appraising situations. We control our thinking to be positive thinking by appraising situations properly. If we appraise a situation incorrectly, then our thoughts about the situation will be irrational. This is negative thinking. This site offers some examples of irrational beliefs and the steps to go through in order the change irrational thought patterns.
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The following is an example of how to go about changing irrational thought patterns.
Rational Emotive Therapy (ABCDE Method)
A: Activating Event
B: Belief System
C: Consequence
D: Dispute and Challenge irrational ideas
E: Explore alternative thoughts and emotions
Note: A does not cause C.
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This site was developed as a supplement to a psychology class. The outline describes Cognitive Appraisal as occurring between the stimulus and the response. An individual's interpretation or appraisal of the stimulus will have an effect on their response to the stimulus. It then goes on to list 5 cognitive variables that will effect how individual's appraise situations.
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Competencies ... each of us has a unique set of skills,, acquired through past learning, for dealing with various situations.
Encoding strategies ... each of us has a special way of perceiving and categorizing experience.
Expectancies ... through learning, each of us forms different expectations as to what circumstances are likely to lead to rewards and punishments.
Values ... each of us place different values on different stimuli.
Plans and goals ... we also all formulate different plans and goals, which then guide our behavior.
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These variables offer the opportunity to see why we may sometimes choose the negative side of the emotional spin cycle instead of the positive. By reviewing and gaining a better understanding of each of the variables, we can make changes that are consistant with the direction we want our emotions to follow. For example, not everyone has the same values in their lives. This is why people do not always react the same way to the same stimulus. If you find that you are quick to get angry in a given situation, perhaps reevaluating your values you find that you can change your values to more positive values. This is turn would help prevent you from being so quick to get angry.
(16) Gale Encyclopedia of Psychology: Emotional Intelligence
This site is useful for describing Emotional Intelligence as it was described by Mayer and Salovey. Mayer and Salovey were the first to introduce the term Emotional Intelligence. A person is described as Emotionally Intelligent when they have the ability to accurately perceive their own emotions and the emotions of others and use this information to guide their behavior. Below are the four areas of Emotional Intelligence according to Mayer and Salovey:
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Identifying emotions. The ability to recognize one's own feelings and the feelings of those around them.
Using emotions. The ability to access an emotion and reason with it (use it to assist thought and decisions).
Understanding emotions. Emotional knowledge; the ability to identify and comprehend what Mayer and Salovey term "emotional chains"-the transition of one emotion to another.
Managing emotions. The ability to self-regulate emotions and manage them in others.
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In order to be able to make positive changes in an individual's behavior, they must be able to succeed in each of the above areas. You can't make changes if you don't begin by becoming aware of your emotions. You have to be aware if your experiencing a positive or negative emotion. Once you are aware of negative emotions, you can use this information to guide your thinking which in turn will result in actions. So therefore, I believe that identifying emotions is the most critical element because without awareness change cannot occur.
(17) Measure Your Emotional Intelligence!
I thought I would include this site because it offers an opportunity for you to take a test that will measure your emotional intelligence. The results of the emotional intelligence test includes suggestions for increasing your emotional intelligence. How we perceive ourselves is often different from how others perceive us. Sometimes others can help improve our emotional intelligence by looking at our behaviors and perhaps seeing some things that we may not have realized because we often get stuck in daily routines and fail to see that things can be changed to improve our lives. This test is just another way of becoming more aware of our feelings, thinking, and acting and how possible changes could be beneficial. The downside of this site is that the test is expensive. However, I guess it depends on how important it is for you to learn more about yourself that will determine what costs is too much.
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On this web site we give you the opportunity to measure your emotional intelligence. Our reports evaluate the 13 key areas of emotional intelligence: Emotional Energy, Stress, Optimism, Self-Esteem, Commitment to Work, Attention to Detail, Desire for Change, Courage, Self-Direction, Assertiveness, Tolerance, Consideration for Others, & Sociability.
For each area, we describe your feelings and behavioral tendencies and discuss what you want or need to be comfortable. This information tells you: a) the type of work you want to do; b) the kind of setting you want to be around; c) the type of rewards you value (which is useful in knowing how to motivate you); and d) how others can relate to you in the most compatible way.
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(18) Emotional Intelligence Services: Resources
Emotional Intelligence is also being looked at because of its importance in the work place. Companies are concerned because they realize that their employees need more skills than technical skills. They realize that they can increase productivity by making sure that their employees have good social skills as well. These social skills are part of what is known as Emotional Intelligence. This site belongs to a group known as the Hay Group. Their job consists of helping companies implement programs that will increase the employees' emotional intelligence will in turn increase their productivity. Many companies offer programs that are only temporarily effective at improving social skills of employees. The Hay Group offers programs that will increase emotional intelligence for a more sustained period of time.
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Emotional Intelligence is not just about defining competencies. Out of the Emotional Intelligence research, we've "broken the code" on how to help leaders, managers, and employees increase Emotional Intelligence. As we all know, changing behavior in a sustained and genuine way is extremely difficult. The programs Hay has designed to help individuals increase Emotional Intelligence will create faster, deeper and more sustained change. These programs can support either the Emotional Intelligence competencies or the customized competency models created for your organization. We are very excited about our increased capability to help individuals and organizations truly change in ways that will increase individual and organization effectiveness.
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(19) Fastcompany: How do you feel?
This site shows how a company used programs designed for increasing emotional intelligence to improve their sales. American Express was having problems selling life insurance policies and didn't understand why. They put together a team to look at the problem and find solutions. The team found that the problem wasn't the product for sale, but it was emotional issues among clients as well as employees. This is when American Express realized they needed to implement programs to increase the employees emotional intelligence.
The emotional spin cycle shows how we flip-flop our emotions between others and self. If we have negative thoughts about ourselves, this can often lead to also having negative thoughts about others. So, if these employees are dissatisfied with themselves, then clients may sense this dissatisfaction and be more nervous when it comes to buying products from the employee. The best way to make clients feel more comfortable is to teach the employees how to better deal with their own emotions and also how to use this knowledge to improve their relationships with their clients.
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Using a technique called "emotional resonance," the team identified the underlying feelings that were driving client decisions. "Negative emotions were barriers," explains Kate Cannon, 51, formerly an AmEx executive who eventually headed the team and whose interest in the role of emotions in the workplace was in part sparked by her background in mental-health administration. "People reported all kinds of emotional issues -- fear, suspicion, powerlessness, and distrust -- involved in buying life insurance."
But the team's second finding proved the clincher: The company's financial advisers were experiencing their own emotional issues. "All kinds of stuff going was holding them back -- feelings of incompetence, dread, untruthfulness, shame, and even humiliation," explains Cannon. The result was a vicious cycle. When clients expressed negative feelings, advisers had been trained to press harder. But this hard-sell approach only exacerbated clients' emotional conflicts, increasing their discomfort and distrust. In turn, advisers experienced more distress, stemming from their mandate to apply high-pressure tactics, which made them feel unethical. Ultimately, they became reluctant to try to sell life insurance at all.
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(20) Child Caring: How to build emotional intelligence
Out of all the sites I visited for this report, I found this site to be the most beneficial. It explains how the best way to teach emotional intelligence is to begin from the time a child is born. As parents, we begin teaching our children right from wrong as soon as they are born. Children seem to learn new things so easily. All they need is someone to guide them and teach them. Emotional intelligence is one of the areas that they need to learn. This site shows how to lay down the foundation of emotional intelligence and also how to foster these skills. I have heard many times about how easy it is to teach someone the right way the first time and how difficult it is to break habits of doing things the wrong way. This is the same for emotional intelligence. It can be easy to teach children emotional intelligence throughout their lifetime. However, once they have grown up without skills that are necessary it is more difficult to learn emotional intelligence. It is important to remember, though, that it is possible. People can change their emotions with practice. Wouldn't it be easier though if we raised our children so that they didn't have to deal with changing their lives? Wouldn't it be better just to raise our children as having positive emotional intelligence so that they are happy and successful individuals? As parents, we always want what's best for our children. Being emotionally intelligent is best.
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In our increasingly diverse, adversarial, and violent world, researchers, educators, and psychologists say emotional intelligence is a survival skill, not something that can be left to chance. Indeed, they argue that EQ is more important than IQ, in fact that EQ promotes IQ, and that in the next millennium, people who are low on it will be miserable.
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